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Softheon
Softheon
201 – 500 Employees
H1B Visa SponsorConsultingHealthcareHealthcare Insurance
Softheon builds software for health plans and government agencies that manage healthcare coverage. Its platform brings together shopping and enrollment, billing and payments, member renewals, analytics, and personalized communications, helping teams coordinate operations across commercial and government programs. The company works in healthcare technology and insurance, with a focus on compliance and simplifying administrative processes. Softheon’s team develops tools for organizations seeking to improve member interactions and manage coverage more efficiently.
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Junior Business Operations Analyst I

Support Softheon’s health insurance technology operations by analyzing data, improving processes, and reporting performance metrics. The role also contributes to cross-functional projects and healthtech research.

USUnited StatesCTConnecticutFLFloridaILIllinoisMDMarylandMIMichiganNJNew JerseyNYNew YorkNCNorth CarolinaPAPennsylvaniaTNTennesseeTXTexas
$60,000 – $65,000 / year
HybridFull-timeJuniorEnglish RequiredBusiness Operations
SQLTableau

Description

  • Analyze data to surface trends and insights that guide business decisions and operational improvements.
  • Help identify and implement changes that improve efficiency, productivity, and quality.
  • Prepare and maintain recurring reports on business metrics, sharing useful findings with stakeholders and management.
  • Track project progress, flag issues, and help ensure tasks are completed on schedule.
  • Work with finance, sales, marketing, and product teams to support operations and strategic alignment.
  • Research healthtech industry developments, competitors, and emerging technologies.
  • Keep process, procedure, and analysis documentation up to date.
  • Help ensure operations follow industry regulations and company policies.
  • Take part in recruitment activities, including interviews.
  • Draw on industry connections and expertise to identify and attract candidates.
  • Offer guidance and mentorship to colleagues across functions.
  • Help shape and strengthen the company’s culture.
  • Provide on-call coverage during peak periods.
  • Travel to headquarters about twice a year, along with any other required business travel.

Requirements

  • A bachelor’s degree is required; a STEM degree is preferred.
  • One to three years of experience in business operations or data analysis.
  • Experience in a STEM field is required.
  • Healthcare or technology experience is an advantage.
  • Six Sigma Yellow Belt certification is preferred; candidates must be willing to complete it within their first 180 days.
  • A basic understanding of healthcare standards and regulations is desirable.
  • Strong analytical and problem-solving abilities.
  • Proficiency with data tools, including Excel, SQL, and Tableau.
  • Excel experience is required.
  • SQL experience is strongly preferred.
  • Strong communication and interpersonal skills.
  • Ability to handle multiple tasks and prioritize effectively.
  • Careful attention to detail and a proactive approach to identifying and solving problems.
  • Motivation to learn and develop within the company.
  • Collaborative, team-oriented approach.
  • Strong organizational skills and the ability to work independently.
  • Must live in the Eastern or Central time zone.
  • Must be based in NY, NJ, FL, GA, PA, CT, IL, MD, TN, NC, MI, or TX.
  • Must be available to work Eastern hours, 9 a.m. to 6 p.m. ET.
  • Must live in the United States.
  • Must have valid U.S. work authorization and not require employer sponsorship now or in the future.
  • Must be available for on-call duty during peak periods.

Benefits

  • Base salary of $60,000–$65,000, plus equity when applicable and variable or incentive compensation.
  • Remote work with a one-time home office stipend.
  • Health, vision, and dental coverage for employees, spouses, and dependents.
  • Monthly wellness stipend.
  • Internet stipend.
  • 401(k) with a company match and immediate vesting.
  • Employee assistance program.
  • Disability and life insurance.
  • Parental leave.
  • 15 discretionary paid time-off days, based on years of service.
  • Nine additional paid holidays.
  • Referral bonuses.
  • Discretionary bonus program.
  • Spot bonuses.
  • Professional development opportunities.
  • Travel arrangements for required headquarters visits.

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