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Arrow Electronics is a global business-to-business technology distributor and solutions provider serving manufacturers, contract manufacturers, and enterprise customers. The company supplies semiconductors, connectors, passive components, and other electronic hardware, while supporting customers with design-chain expertise, supply-chain services, logistics, IoT enablement, and cloud and enterprise solutions. Its work spans the hardware and B2B technology sectors, connecting electronics and industrial businesses with the components and technical services needed to develop and deliver products.
Inside Sales Representative - Hybrid Massachusetts
Support customer accounts, quotations, supply-chain engagements, and solution sales for Arrow Electronics. Help improve margins, market share, customer service, and supplier relationships.
Description
- Manage strategic relationships and provide service and support to assigned customers
- Increase margins, expand market share, and promote value-added solutions
- Coordinate customer service, quotations, demand fulfillment, on-time delivery, engineering assistance, and troubleshooting
- Connect suppliers and customers to develop lasting partnerships for Arrow
- Create and manage strategies for assigned customer territories
- Oversee supply-chain engagements and sell complementary products and solutions
- Provide continuing sales support throughout the Order to Invoice process
- Manage customer communications for corrective actions and Field Quality Reports
- Protect DPM and inventory accuracy to reduce write-offs and bill-backs
- Coordinate credit matters, financial information, and support resources
- Manage Quote to Order sales targets and define the quotation process strategy
- Organize quotation resources and oversee processing
- Review EOL and NCNR item-class changes, negotiate pricing and markups, and communicate price increases
Requirements
- A four-year degree or two to four years of relevant experience
- A degree in sales or supply chain management
- Experience in customer service
- Strong knowledge of supply-chain engagements, including MRP Share, Implant Store/Consignment, and CARES
- Understanding of the market's competitive landscape
- Ability to make sales decisions using competitive market information
- Knowledge of quotation and order workflows, pricing, markups, EOL, and NCNR item-class changes
Benefits
- Medical, dental, and vision insurance
- 401(k) plan with matching contributions
- Short- and long-term disability insurance
- Health Savings Account or Health Reimbursement Account options
- Paid time off, including sick leave, holidays, and vacation
- Tuition reimbursement
- Opportunities for professional growth
- Financial compensation
- Multiple compensation plans
- Benefits package
- Variable OTE component linked to specific sales goals
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