Schaeffler
Schaeffler
Schaeffler is a global automotive and industrial supplier founded in 1946, known for high-precision components and systems used in mobility and manufacturing. Its work combines engineering, product development, and advanced manufacturing to support automotive, aerospace, and industrial applications, with a focus on innovative and sustainable technologies.

Field Service Engineer - Kuala Lumpur, Malaysia

Field Service Engineer for Schaeffler Malaysia, focused on industrial bearings and Industry 4.0 solutions. The role combines onsite technical services, customer acquisition, sales support, and after-sales account development.

Description

  • Research target market sectors, customer needs, and future requirements while sharing relevant product, service, technical, and engineering information
  • Build and support customer accounts by identifying prospects and planning sales-call schedules
  • Prepare RFQs, target pricing, market intelligence, and related customer documentation
  • Demonstrate cost savings and operational improvements to secure customer acceptance
  • Win new customers and expand sales of industrial bearings and Industry 4.0 solutions for Schaeffler Malaysia
  • Provide customers with technical guidance and expertise on bearing and service products
  • Sell and deliver onsite IAS services, including mounting supervision, condition monitoring, troubleshooting, damage analysis, and training
  • Deliver after-sales support that strengthens customer retention and account share
  • Improve customer capabilities through technical briefings, seminars, and training
  • Keep technical and professional expertise current through training and networking with industrial partners
  • Coordinate communication between international technical specialists and customer stakeholders
  • Compile and submit product and customer forecasts along with budget plans
  • Support working-capital management through timely debt collection
  • Maintain active Salesforce.com reporting for new-account acquisition and pipeline development

Requirements

  • Bachelor’s degree in Mechanical, Electrical, or Mechatronics Engineering
  • At least three years of relevant direct-sales experience with a demonstrated record of acquiring new customers
  • Experience with a reputable multinational company is preferred
  • Application engineering experience in a mechanical, electrical, or mechatronics products company is advantageous
  • Mindset oriented toward IoT and Industry 4.0
  • Excellent communication and networking abilities
  • Strong business negotiation and idea-presentation skills
  • Proactive, energetic sales approach with persistence and a practical, can-do attitude
  • Capability in value-based selling and strategic sales planning
  • Strong project management, execution, and follow-through skills
  • Cultural awareness and ease working with internationally diverse colleagues
  • Proficiency in Microsoft Word, Excel, PowerPoint, and CRM platforms such as Salesforce
  • Fluent English

Benefits

  • Professional development opportunities
  • Strong opportunities for career development
  • Access to training opportunities

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