Lennar is a U.S. homebuilder operating across the construction and real estate sectors. The company develops communities in markets throughout the country, offering single-family homes, townhomes, condominiums, and residences designed for active-adult and multigenerational households. Its homebuying services extend beyond construction through Lennar Mortgage financing and a partnership with Opendoor to support homeowners selling existing properties. Founded in 1954, Lennar operates in 26 states and serves buyers seeking housing options for a range of lifestyles.
DocuSign Administrator
Manage DocuSign user access, permissions, and envelope support at Lennar, a leading U.S. homebuilder. Support Salesforce-integrated signing workflows and handle ticket-based requests.
Description
- Create and support DocuSign accounts and roles
- Process permission updates, user detail changes, and Federated ID resets
- Manage signing groups, shared account access, and template permissions
- Find envelopes by sender or recipient using DocuSign tools and reports
- Review Salesforce-originated and DocuSign envelopes, including audit trails and history
- Fix signing group errors caused by inactive members and reissue affected envelopes
- Transfer envelope ownership between users
- Work with the DocuSign development team to resolve account and envelope issues requiring configuration changes
- Coordinate with the Business Helpdesk on login errors and account lockouts outside DocuSign
Requirements
- Bring 1–3 years of experience in systems administration, IT support, or business application or help desk support
- Have working knowledge of DocuSign or a comparable e-signature platform
- Show strong attention to detail and comfort handling a high volume of ticket-based requests
- Communicate clearly and professionally in writing when supporting users
- Follow documented procedures carefully and flag edge cases appropriately
- Preferably have experience supporting DocuSign in a Salesforce-integrated environment
- Preferably be familiar with ServiceNow or a similar ITSM ticketing platform
- Preferably have exposure to real estate, legal operations, procurement, or another regulated industry
- Be able to operate computer equipment; speak, hear, bend, stoop, reach, lift, and carry up to 25 pounds
- Have the finger dexterity required for the role
Benefits
- Medical, dental, and vision coverage
- 401(k) plan with a dollar-for-dollar company match on contributions up to 5%
- Paid parental leave
- Associate Assistance Plan
- Education assistance program
- Adoption assistance of up to $30,000
- Up to three weeks of vacation per year starting at hire
- Holiday, sick leave, and personal day policies
- New-hire referral bonus program
- Home purchase discounts
- Everyone’s Included Day