ICF is a global consulting and technology services company working with government and commercial clients on complex challenges across Federal IT modernization, energy and utilities, public health, climate resilience, disaster management, and transportation. Its teams combine data and analytics, artificial intelligence, cybersecurity, and sector expertise to develop and deliver practical solutions. ICF also focuses on corporate citizenship and sustainability, including efforts that support social programs, community development, and a lower-emissions future. The company operates internationally, with a notable European presence in Belgium, Spain, and the UK.
Business Analyst - San Juan, Puerto Rico (Hybrid)
Support ICF’s advisory and technology services by improving business processes, analyzing data, and shaping technology solutions. Partner with government stakeholders and project teams on requirements, testing, implementation, and client engagements across Puerto Rico.
United States$60,940 – $103,598 / year
HybridFull-timeJuniorMiddleEnglish RequiredSpanish RequiredBusiness AnalystDescription
- Work with business stakeholders to understand needs, capture requirements, and turn them into functional specifications
- Find process and workflow gaps, then recommend practical improvements
- Analyze business data to identify trends, generate reports, and deliver actionable insights
- Partner with IT and development teams to incorporate business needs into system enhancements and solutions
- Support project managers with planning, scheduling, timelines, and deliverables
- Coordinate government partners and stakeholders to keep program activities aligned with requirements and priorities
- Develop business cases, use cases, workflow diagrams, and other detailed project documentation
- Support user acceptance testing and assist with implementation activities
- Monitor industry practices and methodologies, recommending relevant process-improvement approaches
- Travel to the Guaynabo office and client locations throughout Puerto Rico for meetings, collaboration, and project support
Requirements
- Bachelor’s degree, or four years of relevant experience in place of a degree
- U.S. citizenship or permanent residency, as required for federal contract work
- At least two years of experience in business analysis or a related field
- At least two years of experience analyzing data and applying business process improvement techniques
- Strong written and verbal communication skills in English and Spanish
- Strong analytical and problem-solving abilities
- Ability to collaborate effectively in a cross-functional team
- Proficiency with Microsoft Excel, PowerPoint, and commonly used data or reporting tools
- Ability to manage competing priorities in a fast-paced environment
- Willingness to travel up to 15% within Puerto Rico as needed
- Ability and willingness to commute to ICF’s Guaynabo office
- Preferred: at least two years of experience using business analysis tools such as Microsoft Excel, SQL, or similar platforms
- Preferred: familiarity with Agile, PMBOK, or other project management methodologies
- Preferred: experience creating reports, dashboards, or performance-tracking tools
- Preferred: familiarity with geospatial, environmental, or housing-related programs
Benefits
- ICF is an equal opportunity employer
- Reasonable accommodations are available for people with disabilities, disabled veterans, and sincerely held religious beliefs
- Opportunities for professional and personal growth
- Section 3 eligible opportunity encouraging applications from low-income individuals and people living in public housing