Manulife Operations Supervisor, Hybrid Philippines
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Open
American Family Insurance provides personal insurance coverage for homes, vehicles, life, and other protection needs. Founded in 1927 and headquartered in Madison, Wisconsin, the company serves more than 12 million customers and combines insurance expertise with digital tools such as the MyAmFam app, where customers can manage policies, pay bills, and file claims. Its business spans insurance, finance, and consumer services, with a focus on customer support, responsible business practices, and community involvement.
Associate Technical Engineer - Madison Hybrid
Design and implement cloud-based technology solutions for American Family Insurance. Support architecture standards, system integration, troubleshooting, automation, and continuous improvement.
United States
Wisconsin$69,000 – $115,000 / year
HybridFull-timeJuniorMiddleNo degree requiredEnglish RequiredEngineerDescription
- Plan, design, and implement technology solutions in a cloud environment.
- Collaborate with internal teams to develop and govern technology architecture standards, guidelines, and patterns.
- Support the delivery of technology solutions.
- Report to a senior engineering manager.
- Help develop, enhance, and maintain tools, systems, and software solutions.
- Participate in system and solution integration and testing.
- Help troubleshoot issues involving tools, processes, applications, or infrastructure.
- Support technology evaluations and re-engineering activities that inform strategy and continuous improvement.
- Build cross-functional relationships through collaborative engineering operations and initiatives.
- Implement automation to support development needs.
- Help develop system and solution measures that confirm full integration.
- Adapt flexibly to changing system and solution requirements.
- Work from the Madison, Wisconsin office at least 10 days per month.
- Attend in-person New Employee Orientation during the first week at the Madison headquarters or an American Family Insurance core location, with virtual delivery possible.
Requirements
- Demonstrated experience delivering customer-focused solutions, support, or service.
- Basic knowledge of system and software design and system deployments.
- Basic knowledge of software engineering and computer science.
- Basic knowledge of IT disciplines including development, testing, configuration, deployment, and monitoring.
- Basic knowledge of infrastructure technologies and application development methodologies.
- Basic system administration skills, including configuration, installation, patch management, and server maintenance.
- Knowledge of network management, including firewalls, proxies, IP management, routing, and DNS.
- Limited experience establishing, using, and supporting integration and communication protocols across applications, databases, and technology platforms.
- Basic coding knowledge in PowerShell, Shell, Perl, Java, Python, or another programming language.
- A bachelor's degree in computer science or engineering is strongly desired.
- Ability to travel up to 10%.
- Ability to work primarily while sitting or standing.
- Successful completion of applicable background checks.
- Willingness to sign a non-disclosure agreement covering proprietary information, trade secrets, and inventions.
- Sponsorship will not be considered unless specified in the posting.
Benefits
- Relocation assistance for eligible candidates.
- New Employee Orientation during the first week.
- Medical, dental, vision, and wellbeing benefits.
- 401(k) contribution.
- Pension plan.
- Annual incentive.
- Nine paid holidays.
- Paid time off program with 23 days accrued annually for full-time employees.
- Student loan repayment program.
- Paid family leave.
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