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Jellycat
Jellycat
51 – 200 Employees
Skilled Worker Visa SponsorB2CeCommerceRetail
Founded in London in 1999, Jellycat designs and makes soft plush toys and gift products known for whimsical characters, collectible stuffed animals, and its distinctive Amuseables range. From its House of Jellycat studio, the company develops design-led products for a global audience and distributes them through toy and gift retailers, online channels, wholesale partners, and its direct-to-consumer business. Jellycat operates across retail, eCommerce, and B2C markets.
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Account Manager, UK Wholesale Retail

Manage Jellycat’s UK wholesale retail accounts, strengthen customer relationships and support premium brand standards. Analyse sales, improve product availability, and coordinate orders, stock and deliveries.

GBUnited KingdomHybridContractMiddleSeniorEnglish RequiredAccount ManagerSales

Description

  • Serve as the primary day-to-day contact for a portfolio of wholesale retail accounts.
  • Resolve customer questions and concerns.
  • Build strong customer and internal partnerships to grow accounts and support smooth operations.
  • Visit retail partners to uphold brand standards, assist store teams and improve the customer experience.
  • Track sales results and analyse sell-through data.
  • Spot ways to increase sales and product availability.
  • Contribute to range reviews and introduce new collections to customers.
  • Coordinate orders, stock allocation and deliveries with customers and internal teams.
  • Keep forecasts, order books and account performance reports accurate.
  • Prepare presentations on performance, opportunities and results.
  • Help the UK Sales team meet commercial goals and annual sales targets.
  • Assist with onboarding and supporting new colleagues.

Requirements

  • Experience in account management or a customer-facing commercial role in wholesale retail.
  • Strong attention to detail and the ability to handle multiple priorities accurately.
  • Commercial awareness and an interest in retail performance, sales growth and customer success.
  • Experience with Excel, PowerPoint and business systems such as SAP.
  • Strong communication and presentation abilities.
  • Ability to build and maintain effective relationships with internal and external partners.
  • Analytical ability to interpret data and turn findings into practical steps.
  • A proactive, positive approach and strong problem-solving skills.
  • Confidence working independently and collaboratively within a team.
  • Comfort representing Jellycat with care and professionalism in a creative, premium-brand setting.

Benefits

  • Discretionary annual bonus tied to company and individual performance.
  • Private medical insurance with optical and dental cover.
  • Group life cover equal to four times basic salary.
  • 25 days of paid holiday.
  • Hybrid work with at least three days per week in the office.
  • Employee assistance programme through Health Assured.
  • Subsidised buffet breakfast and lunch prepared by a private chef, with a small employee contribution.
  • Regular social and team events.
  • Contributory pension through Scottish Widows, with 5% contributions from both the company and employee.

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