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Technology Change Control Analyst
Oversee IT change governance at Aviso Wealth, coordinating review boards, approvals, schedules, controls, and performance reporting. Help strengthen change management practices through ITIL-aligned improvements, audit support, and collaboration on service disruptions.
विवरण
- Coordinate IT change requests from intake through review, approval, scheduling, and closure.
- Prepare materials for Change Advisory Board and Emergency Change Advisory Board meetings, then follow up on decisions, approvals, and actions.
- Check change records for complete risk, impact, implementation, rollback, testing, and communication plans.
- Maintain the forward change schedule and flag conflicts or high-risk change windows.
- Support post-implementation reviews and track corrective actions for failed or high-impact changes.
- Create and interpret change metrics, dashboards, and audit evidence for management and compliance reviews.
- Work with stakeholders to assess and mitigate incident and problem management issues when changes contribute to service disruptions.
- Identify process improvements and implement enhancements aligned with ITIL practices, internal controls, and audit and compliance expectations.
- Help develop and carry out technology change control strategy, standards, and procedures to support service stability and operational performance.
आवश्यकताएँ
- Bachelor’s degree in Information Systems or equivalent professional experience.
- At least four years in IT change management, IT service management, technology operations, or a related field.
- Knowledge of ITIL change, incident, problem, and release management practices.
- Experience with an ITSM platform such as ServiceNow or Jira Service Management; ServiceNow is preferred.
- Financial services, trading, or wealth management experience is an asset.
- Strong coordination, communication, and stakeholder management skills.
- Ability to handle competing priorities and high-impact situations.
- Fluent English communication skills.
- French bilingual skills are an asset.
लाभ
- Compensation package that recognizes individual contributions.
- Health, dental, and insurance coverage.
- Generous vacation allowance.
- Fitness benefit.
- Parental leave top-up options.
- Employer matching contributions to the retirement program.
- Learning and development opportunities.
- Education assistance program.
- Regular social events.
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