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Director, CX Advanced Analytics and AI Technical Suite Lead
Lead the technical strategy for customer experience analytics, predictive AI, and reporting products at Jazz Pharmaceuticals. Oversee teams, roadmaps, architecture, vendors, budgets, and enterprise delivery.
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पेंसिल्वेनिया$1,88,000 – $2,82,000 / वर्ष
रिमोटपूर्णकालिकवरिष्ठआवश्यक भाषा: अंग्रेज़ीकृत्रिम बुद्धिमत्ताविवरण
- Set technical direction for Customer Experience Predictive Algorithms, Performance Optimization, and Analytics and Insights teams
- Partner with CX Suite Leads to develop roadmaps centered on business value
- Manage budgets and allocate resources across capabilities and teams
- Convert product roadmaps into scalable architectures and actionable development plans
- Evaluate AI solution value and impact, design architectures, and create prototypes or pilots when needed
- Ensure technical plans support consistent KPIs, governed measurement, and decision-ready analytics
- Lead consolidated insights, enterprise reporting, digital analytics, in-house marketing mix, and predictive analytics products
- Apply software development standards and responsible, ethical AI practices
- Support workforce planning, capability building, and operating model evolution
- Oversee vendor partners and maintain delivery quality against objectives
- Serve as the primary technical owner for the Customer Analytics & Insights and Performance Analytics & Optimization suites
- Coordinate roadmap dependencies, integrations, and architecture decisions with platform and technical teams
- Work with Suite Leads and business stakeholders to shape product experiences and turn user needs into scalable solutions
- Present architecture, platform, and delivery considerations in domain, cross-suite, and executive forums
- Align shared data infrastructure, integration standards, and AI/ML enablement across teams
- Resolve cross-team technical issues that affect performance or adoption
- Develop people managers and promote collaboration, inclusion, belonging, and high performance
आवश्यकताएँ
- Bachelor’s degree in computer science, engineering, information systems, or a related technical field is preferred
- At least 10 years of post-bachelor’s experience, or 8 years of post-master’s experience, in data engineering, technical data or analytics architecture, or enterprise platform delivery management
- At least 5 years using programming languages such as Python and R for advanced analytics and AI, including cloud data platforms such as Redshift and Snowflake
- At least 5 years as a Tech Lead, Technical Program Manager, Engineering Manager, or similar leader of developer teams
- Experience delivering enterprise analytics, reporting, or modeling platforms such as Power BI, in-house marketing mix solutions, and predictive analytics products
- Hands-on Python and R experience in analytics and data engineering
- Experience using Redshift and Snowflake for data sourcing, transformation, and integration
- Experience guiding technical architecture in complex, matrixed organizations
- Experience applying Agile and Product Operating Model principles
- Demonstrated ability to lead and mentor development teams and technical leaders
- Extensive experience across predictive model development, design, explainability, deployment, monitoring, drift detection, retraining, and retirement
- Strong background leading Analytics, Advanced Analytics, and AI development teams
- Experience evaluating AI solutions, designing MVPs and pilots, running A/B tests, and defining success metrics
- Knowledge of software architecture, cloud platforms, and modern engineering frameworks
- Experience designing scalable, secure, and compliant analytics and AI solutions
- Experience with enterprise digital platforms, business intelligence, analytics platforms, marketing mix solutions, and predictive analytics products
- Experience designing and governing enterprise analytics data models, including star schemas, semantic models, DAX/Power BI, KPI definitions, and reusable datasets
- Experience delivering enterprise reporting with development standards, CI/CD, quality gates, data contracts, refresh SLAs, lineage, and consistent metrics
- Strong knowledge of system integration patterns, APIs, and data architecture
- Experience working in Agile product development teams and product operating models
- Understanding of security, compliance, and regulatory requirements
- Technical program management and vendor relationship management experience
- Experience leading and developing high-performing teams through resource planning, performance management, and talent development
- Willingness to travel 10–20%
लाभ
- Discretionary annual cash bonus or incentive compensation
- Discretionary equity grants
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement savings plan
- Flexible paid vacation
- The role requires 10–20% travel
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