Shellworks
Shellworks
Shellworks dezvoltă alternative sustenabile la ambalajele convenționale, menite să reducă dependența de materialele plastice tradiționale. Materialele sale sunt realizate din deșeuri valorificate și sunt concepute să revină în mediu sub formă de îngrășământ nepoluant la sfârșitul ciclului lor de viață. Compania activează la intersecția dintre biotehnologie și industria alimentară și a băuturilor, dezvoltând soluții de ambalare pentru o economie a materialelor mai circulară.

Customer Operations Associate - London (Hybrid)

Coordinate customer deliveries, suppliers, production planning, and account relationships at Shellworks. Help scale plastic-free materials by strengthening operational systems and customer execution.

Descriere

  • Deliver customer orders across the catalogue
  • Coordinate purchase orders, logistics, production planning, and customer communications
  • Own the live delivery process and develop new operational systems
  • Build customer relationships through proactive check-ins and business reviews
  • Maintain and refine rolling demand forecasts for assigned accounts
  • Resolve customer and business challenges by balancing commercial and operational needs

Cerințe

  • At least 1–2 years of experience in a demanding operational setting, such as a startup
  • Demonstrated ownership of results and processes for high-stakes projects
  • Customer-oriented problem-solving skills with the ability to balance competing operational priorities
  • Confidence communicating difficult information while preserving strong customer relationships
  • A practical, delivery-focused approach to working in ambiguous environments
  • Ability to solve problems from first principles
  • STEM background

Beneficii

  • Equity participation
  • 28 days of annual leave plus statutory holidays
  • 12 weeks of fully paid maternity leave
  • 6 weeks of fully paid paternity leave
  • Heka wellbeing allowance for gym memberships, therapy, nutrition, fertility support, and more
  • Virtual GP access with same-day or next-day appointments
  • Cycle-to-work scheme with savings of up to 42% through salary sacrifice
  • Daily catered lunch at the office

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