ESA – Electronic Security Association yra Jungtinių Amerikos Valstijų prekybos asociacija, atstovaujanti elektroninės apsaugos ir gyvybės saugos sektoriui. 1948 m. įkurta ESA atstovauja įmonėms, kurios komerciniams, gyvenamųjų būstų, pramonės ir valdžios institucijų klientams montuoja, integruoja ir stebi įsilaužimo aptikimo, gaisro aptikimo, vaizdo stebėjimo bei elektroninės prieigos kontrolės sistemas. Asociacijos veikla apima techninį ir vadybos mokymą, sektoriaus interesų atstovavimą, taip pat praktinę informaciją, priemones ir paslaugas, padedančias narėms įmonėms. ESA federaliniu ir valstijų lygmeniu taip pat pasisako už didesnį mokyklų saugumą. Asociacijos narių įmonėse dirba daugiau kaip 500 000 specialistų, jos aptarnauja daugiau nei 34 milijonus gyvenamųjų ir komercinių klientų.
Customer Success Manager, Amsterdam Hybrid
Coordinate customer operations, projects, and relationships for ADI, a global distributor of security, AV, and smart living technologies. Work from a strategic customer’s Amsterdam office.
Aprašymas
- Serve as the main point of contact for a strategic key account.
- Build strong relationships and deliver excellent service.
- Coordinate work between the customer and ADI teams to align efforts, communicate effectively, and achieve successful project outcomes.
- Manage the account’s day-to-day operations.
- Identify risks, resolve issues, and manage escalations to maintain customer satisfaction.
- Support project delivery by coordinating stakeholders, schedules, and operational work.
- Find ways to improve processes, increase customer value, and support business growth.
- Work with internal and external partners to maintain strong operational performance and service quality.
Reikalavimai
- Demonstrated experience in B2B account management.
- Experience in electronic security, electrical wholesale, audiovisual (AV), fire protection, CCTV, or technical wholesale.
- Strong communication, negotiation, and relationship-building skills.
- A proactive, organized approach and the ability to work independently.
- Confidence working in a customer-focused, commercially driven environment with targets.
- A valid driving licence.
- Native-level Dutch.
- Self-motivation and the ability to work with limited supervision.
- The ability to persuade customers while maintaining lasting, professional relationships.
- Commercial acumen and an understanding of revenue growth, margins, and profitability.
- The ability to prepare compelling commercial proposals and communicate ADI’s value effectively.
- Excellent prospecting, negotiation, and deal-closing skills.
- An eye for process analysis and continuous improvement.
- The ability to manage multiple projects and tasks at once.
Privalumai
- An attractive salary and commission package.
- The opportunity to work for an international organization.
- Strong career development opportunities.
- A lease car.
- 25 vacation days and 6 ADV days.
- A pension plan.
- Tax advantages.