Manhattan WMOS Engineer
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Stanica Realty Group — тұрғын үй және коммерциялық жылжымайтын мүлік мәселелері бойынша клиенттерге қызмет көрсететін жылжымайтын мүлік компаниясы. Оның қызметтеріне мүлікті басқару, жылжымайтын мүлікті бағалау және инвестициялық кеңес беру кіреді. Компания жергілікті нарық туралы білімін мүлікті бағалайтын, басқаратын немесе оған инвестиция салатын клиенттерге арналған практикалық кеңеспен ұштастырады.
Remote Service and Installation Technician
Remote Service and Installation Technician responsible for repairing walk-in tubs in customers’ homes across the United States. The role diagnoses mechanical and plumbing problems while delivering Safe Step’s customer service experience.
Сипаттама
- Coordinate assigned service work by contacting customers, scheduling appointments, and organizing efficient daily routes
- Record completed services, findings, parts used, and any required repairs or follow-up
- Service, troubleshoot, and repair walk-in tubs and related products in customers’ homes
- Diagnose mechanical, plumbing, and product issues and determine the appropriate corrective work
- Maintain vehicle inventory and truck stock, track parts usage, and arrange the return of unused, defective, or replaced parts
- Communicate clearly with customers while providing a professional service experience
- Teach customers how to operate, use, and care for Safe Step products correctly
- Recognize recurring product or installation problems and report findings to management
- Complete installation, service, repair, and maintenance work as assigned
- Support a five-star customer experience that encourages positive Safe Step service reviews
- Perform driving responsibilities in accordance with company vehicle and safe-driving policies
- Use vehicle cameras and telematics systems that monitor driving and safety performance
Талаптар
- At least two years of experience repairing equipment, troubleshooting technical problems, or resolving mechanical, plumbing, or residential service issues
- Demonstrated strength in technical repair, diagnostics, and troubleshooting
- A valid state-issued license is required
- Must be 18 years of age or older
- Strong analytical and problem-solving abilities
- Excellent verbal and written communication skills
- Strong commitment to quality assurance and customer service
- Effective organization and time management skills, with the ability to work independently
Артықшылықтар
- Health insurance coverage
- Dental insurance coverage
- Vision insurance coverage
- Paid time off
- Life insurance
- 401(k) plan with company matching
- Mental health coverage
- Gender-affirming benefits
- Family-building benefits
- Paid parental leave
- Associate discounts
- Opportunities for community involvement
- Eligibility for bonus or incentive plans
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