
Experience Analyst, Contact Center
Navy Federal Credit UnionUse research and analytics to improve member experiences at Navy Federal Credit Union. Identify product opportunities, test solutions, and inform prioritization with data-driven insights.


Use research and analytics to improve member experiences at Navy Federal Credit Union. Identify product opportunities, test solutions, and inform prioritization with data-driven insights.

Support ConferenceDirect customers with hotel reservations and event registration by phone and email. This full-time hybrid role handles inquiries, records customer interactions, and contributes to contact center service goals.

Provide live-chat support to Marshmallow customers using its financial services. Resolve complex questions with empathy and use customer feedback and service data to help improve support operations.

Verify health and prescription coverage, process prior authorizations and appeals, and help patients access medications. The role supports patients and provider offices through TEKsystems’ healthcare services.

Serve as a contact center representative for the Dutch Custodial Institutions Agency (DJI), responding to enquiries about individual cases. Handle complex questions and route them to the appropriate teams across the Dutch justice system.

Build dbt and Dagster data foundations for Kry’s digital healthcare platform, then turn the data into Looker dashboards and actionable insights for healthcare operations.

Lead GitLab’s analytics engineering team and shape data strategy for its DevSecOps platform. Build trusted semantic models, AI-enabled data access, BI tools, and company-wide data applications.

Manage customer inquiries, repair requests, quotations, and orders for Medtronic healthcare technology. Coordinate service work with engineers, workshops, vendors, and internal teams.

Develop Python analytics, machine learning models, and data systems for Collins Aerospace. Turn aerospace engineering data into product and business insights.

Provide French-English customer support for insurance issues involving auto loans and leases at TEKsystems. Handle high-volume calls and maintain customer documentation and records in a remote role.