EXL
EXL
EXL is a business consulting and services company that helps organizations use data, analytics, and technology to improve operations and make better decisions. Its work includes operations management, decision analytics, and digital transformation, with experience supporting clients in healthcare, insurance, finance, and logistics. EXL combines data science with practical business expertise to develop solutions tailored to each organization’s goals, operating model, and industry context.

Senior DevOps Engineer – Mexico City (Hybrid)

Lead scalable cloud, Kubernetes, and CI/CD operations for EXL’s data, analytics, and AI-enabled digital services. Strengthen secure delivery, automation, observability, and platform resilience.

Description

  • Develop and run scalable DevOps services that make software delivery faster, safer, and more dependable
  • Build, refine, and maintain continuous integration and deployment pipelines
  • Oversee containerized applications and operational workloads on Kubernetes
  • Provision infrastructure and environments through Infrastructure as Code automation
  • Incorporate DevSecOps safeguards throughout build and release processes
  • Advance monitoring, logging, alerting, and overall operational resilience
  • Apply AI-assisted analysis to identify root causes across logs, metrics, and incidents
  • Use AI tools to prepare pipeline configurations, IaC components, and operational runbooks
  • Test AI-produced automation for security and reliability before deployment
  • Enforce governance practices that support responsible AI use in platform operations
  • Manage operational delivery while tracking quality standards and agreed timelines
  • Create work-management trackers and plans for allocating and delivering work
  • Align scope, stakeholders, escalation paths, milestones, and schedules with onshore managers
  • Develop management information systems that support status reporting and reveal risk and control trends
  • Lead process risk and governance efforts while advancing continuous risk-management improvement
  • Build compliance into business processes and promote strong customer service
  • Apply project-management expertise and current tools to improve services and deliverables

Requirements

  • At least six years of experience in DevOps, site reliability engineering, or platform engineering
  • Hands-on capability with CI/CD systems, containers, and Kubernetes
  • Practical experience with one or more major cloud providers, including AWS, Azure, or GCP
  • Proficiency in scripting, automation, and Infrastructure as Code tools
  • Strong incident-response skills and experience conducting postmortems
  • Professional working English proficiency, with B2+/C1 preferred
  • Banking or other regulated-environment experience is desirable
  • Experience managing secrets, hardening systems, and operating with compliance requirements is desirable
  • Familiarity with service meshes and modern observability platforms is desirable
  • Bachelor’s degree study level listed in the qualifications metadata
  • Professional certification such as CA, CPA, CISA, or CIA listed in the qualifications metadata

Benefits

  • Hybrid working arrangement
  • Professional development through work involving data, analytics, AI, and industry technologies

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