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MassMutual
MassMutual
5,001 – 10,000 Employees
FinanceFintechInsurance
MassMutual is a financial services and insurance company that helps individuals, businesses, and financial professionals plan for long-term financial security. Its offerings include life, disability income, and long-term care insurance, along with annuities, investment products, retirement planning, brokerage services, and financial planning tools. Founded in 1851, the company combines insurance protection with wealth and retirement solutions, while highlighting financial strength, responsible governance, sustainability, diversity, and community impact. Its broad business supports teams working across insurance, finance, fintech, investment services, and related corporate functions.
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MassMutual Business Process Strategy Consultant

Help shape MassMutual’s insurance transformation by defining business requirements, analyzing processes, and guiding strategic decisions. Partner across Worksite programs to design processes and prioritize initiatives.

USUnited StatesMAMassachusetts
$113,100 – $148,400 / year
HybridFull-timeMiddleSeniorEnglish RequiredBusiness Operations

Description

  • Own business analysis requirements across programs and projects.
  • Coordinate requirements and business analysis through each phase of project delivery.
  • Equip leaders to make complex decisions with analysis of options and decision presentations.
  • Define future-state requirements using data, market conditions, and long-term strategy.
  • Assess impacts and develop strategic solution options.
  • Represent business interests in developing and implementing strategic initiatives.
  • Translate business needs into functional requirements.
  • Document and analyze current and future business processes, including user and information system roles.
  • Partner with program managers to plan and prioritize roadmaps.
  • Lead analysis and recommendations for decisions that move projects and programs toward their target state.
  • Incorporate User Experience and Worksite Value Stream considerations into ongoing analysis and planning.
  • Negotiate and shape requirements to address business and customer needs.
  • Work with business, technology, operations, and compliance partners across value chains.
  • Meet iteratively with users and stakeholders to finalize, refine, document, and approve requirements.
  • Gather and analyze requirements, estimate timelines, prepare schedules and design documents, and support design reviews, development, testing, deployment, and project planning.

Requirements

  • Bachelor’s degree, or a high school diploma/GED and at least six years of business analysis or consulting experience.
  • At least six years of business analysis or consulting experience.
  • At least three years of experience in financial services or in group life and/or supplemental health insurance products.
  • Experience with Worksite or Voluntary Benefits.
  • Experience delivering Worksite business improvement projects.
  • Experience analyzing and documenting current and future business processes, including user and information system roles.
  • Ability to lead and facilitate diverse groups and use analysis findings to influence key decision makers.
  • Experience eliciting business requirements through interviews or group sessions and developing detailed requirements or user stories.
  • Ability to understand business needs and how digital solutions can address them.
  • Ability to understand program-level work and coordinate it into prioritized initiatives.

Benefits

  • Incentive and bonus opportunities.
  • Access to learning, development, and internal networks.
  • Employee-led communities and forums.
  • Industry-leading pay and benefits.
  • An inclusive, vibrant, and diverse culture.
  • Support with accommodations during the application process.

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