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Johnson & Johnson
Johnson & Johnson
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Johnson & Johnson is a global healthcare company working across pharmaceuticals, medical devices, and consumer health. Its research and product development activities include medicines and therapies for oncology, immunology, neuroscience, and cardiopulmonary conditions, alongside MedTech solutions for cardiovascular care, orthopaedics, surgery, and vision. The company’s wider work also includes health and wellness education, large-scale manufacturing, investor activities, and global social-impact initiatives, creating opportunities across scientific, clinical, engineering, manufacturing, commercial, and corporate functions.
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Johnson & Johnson Neuroscience Field Reimbursement Manager

Educate providers on reimbursement and patient access for Johnson & Johnson neuroscience therapies. Support accounts across a Michigan–Indiana territory.

USUnited StatesMIMichiganOn-siteFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager
SFDC

Description

  • Lead field education and resolve patient access issues for Johnson & Johnson neuroscience therapies.
  • Spend up to 50% of work time at healthcare provider offices.
  • Assess provider education needs and coordinate with relevant stakeholders.
  • Explain reimbursement processes, claims, procedures, and payer coding requirements to providers.
  • Work with sales representatives, key account managers, managed care colleagues, and internal teams.
  • Act as the local expert on access, fulfillment, and reimbursement.
  • Lead compliant discussions about access and fulfillment.
  • Use data and account management skills to address access barriers.
  • Resolve critical patient access and affordability issues.
  • Provide field-based reimbursement and access support, education, and practical problem-solving.
  • Build trusted relationships with customers in assigned accounts.
  • Plan territory logistics, routes, and account business activities.
  • Stay informed about market conditions, coverage, and coding requirements.
  • Apply knowledge of hub and specialty distribution channels to support practices and patients.
  • Advise on access and affordability solutions for Medicare, Medicaid Managed Care, and commercial plans.
  • Follow ethical, legal, and compliance standards and complete required training.

Requirements

  • Bachelor’s degree, preferably in healthcare, business, or public administration.
  • At least five years of relevant professional experience.
  • Account management or reimbursement experience in a provider office setting.
  • Expertise in pharmacy and medical benefit design, including buy-and-bill, coding, billing, prior authorizations, office operations, and appeals.
  • Reimbursement or relevant managed care experience, such as revenue cycle, buy-and-bill, prior authorization, coding, and appeals.
  • Knowledge of medication access channels, including pharmacy and medical benefits.
  • Ability to analyze complex quantitative and qualitative data.
  • Ability to build relationships, collaborate, and influence across a matrixed organization.
  • Problem-solving skills for navigating challenging access scenarios.
  • Strong written and verbal communication skills and reliable follow-through.
  • Experience working with patient support hub services.
  • Valid U.S. driver’s license and driving record that meets company standards.
  • Permanent residence in the listed territory.
  • Advanced business degree (MBA) or public health degree (MPH) preferred.
  • Neuroscience disease-area experience preferred.
  • Advanced degree or relevant prior authorization, billing, or coding certifications preferred.
  • Understanding of Medicare, Medicaid, and private payer initiatives that affect reimbursement preferred.
  • Salesforce CRM, Microsoft Word, and Excel experience preferred.
  • Ability to learn and use emerging technologies, including AI.
  • Willingness and ability to travel up to 75% of the time.

Benefits

  • Inclusive work environment.
  • Equal opportunity employer.
  • Interview accommodations available for applicants with disabilities.
  • Travel reimbursement or other travel benefits are not specified.

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