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Sedgwick
Sedgwick
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Sedgwick provides technology-enabled risk, benefits, and integrated business solutions for organizations worldwide. Its work includes administering accident, health, disability, unemployment compensation, and liability claims, alongside building consulting, forensic accounting, forensic engineering, property restoration, brand protection, and loss prevention services. Sedgwick supports clients across industries including construction, consulting, healthcare, agriculture, and environmental services, with a stated focus on diversity, equity, inclusion, and environmental, social, and governance practices.
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International Business Analyst

Turn business priorities into delivery-ready requirements at Sedgwick, a global claims administration and insurance services company. Support Agile delivery, user acceptance testing, process improvement and data-led solutions.

AUAustraliaHybridFull-timeMiddleSeniorEnglish RequiredBusiness Analyst

Description

  • Translate business priorities into clear, testable requirements ready for delivery.
  • Connect business stakeholders with delivery teams.
  • Understand stakeholder challenges, identify opportunities, test assumptions and define business needs.
  • Gather, document and manage requirements through workshops, interviews and analysis.
  • Write user stories, acceptance criteria and backlog items for Agile delivery.
  • Assess current and future processes, identify dependencies and risks, and maintain traceability.
  • Support delivery from start to finish to help ensure solutions meet business and user needs.
  • Contribute to business cases and track expected benefits.
  • Help improve operations through technology, data-led decisions and AI-enabled solutions.
  • Support user acceptance testing, change readiness and evaluation against agreed objectives and success measures.
  • Explain complex information clearly, build trusted relationships across regions and functions, and help teams reach consensus.
  • Improve Business Analysis standards, tools and ways of working.

Requirements

  • Demonstrated business analysis experience on complex change initiatives.
  • Experience eliciting, documenting and tracing requirements; writing user stories and acceptance criteria; and modelling business processes.
  • Strong understanding of claims management systems, digital products, data flows, system integrations and analysis methods.
  • Experience with both Agile and Waterfall delivery.
  • Strong stakeholder management, facilitation and relationship-building skills.
  • Advanced analytical, critical-thinking and structured problem-solving abilities.
  • Experience supporting Agile teams with backlog refinement, feature breakdown, user acceptance testing and business validation.
  • Experience working across multiple countries, territories or business units.
  • Experience in insurance, claims management, financial services or another regulated industry is preferred.
  • A recognised Business Analysis qualification and additional language skills are desirable but not essential.
  • Successful candidates must complete reference and mandatory background checks, including a police check and work rights verification.

Benefits

  • Hybrid working arrangement.
  • Access to more than 15,000 on-demand courses through Sedgwick Australia University, with opportunities for further formal education.
  • An additional 0.5% on top of the Superannuation Guarantee.
  • Domestic and international career pathways.
  • International, cross-functional, colleague-led resource groups supporting an inclusive workplace.
  • Work-life balance.
  • A caring culture.
  • Equal opportunity and accessible recruitment accommodations.

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