Senior Compliance Manager
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Untamed | B Corp™ is a direct-to-consumer pet food company focused on high-protein, human-grade frozen wet cat food. Its subscription service delivers meals made with whole, hand-shredded meats, without grains, fillers, or added sugars, while the brand highlights recyclable packaging, next-day delivery, and B Corp certification. The company operates at the intersection of Food & Beverage, Healthcare, and eCommerce, with a focus on supporting feline health through convenient nutrition.
Fulfilment & Inventory Executive – UK Hybrid
Own Untamed’s UK cat-food supply chain across 3PL operations, inventory control, retail, D2C and Amazon fulfilment. Coordinate warehouse performance, stock accuracy and delivery execution across the company’s fulfilment network.
Description
- Manage the UK supply chain, covering 3PL operations, goods-in, inventory and stock distribution to retailers, D2C customers and Amazon
- Oversee daily 3PL activities, including bookings, service levels, issue resolution, reviews, SLAs and action follow-up
- Lead monthly 3PL performance reviews and agree recovery actions when capacity is insufficient
- Check and approve invoices from 3PL providers
- Match receipts to purchase orders and packing lists, update POs and escalate significant discrepancies
- Submit and resolve claims for shortages and damaged goods
- Maintain UK stock accuracy through cycle counts, stocktakes, movement records and reconciliations
- Control aged and expired stock, rework, packaging, tape and point-of-sale materials
- Coordinate outbound fulfilment for UK retailers and D2C customers, including despatch instructions, transport, ASNs, proof of delivery and OTIF performance
- Administer CHEP pallet orders, invoicing and reconciliation
- Manage D2C and retail returns and resolve D2C delivery exceptions
- Oversee Amazon operations and conduct monthly reviews of Amazon logistics invoices
- Prepare weekly KPI reports covering warehouse performance, inventory and fulfilment
- Assist with month-end reporting, stock adjustments, write-offs and EPR packaging declarations
- Deliver warehousing and fulfilment changes operationally, including process mapping and partner reporting
- Serve as the NetSuite receiving and fulfilment super-user and support the design and testing of receipt-to-despatch processes
- Support the rollout of fulfilment operations in new international markets
- Contribute to Amazon and UK retail growth, product launches and new retailer onboarding
Requirements
- Three to five years of experience in logistics, fulfilment or warehouse operations, preferably within FMCG, food or pet food
- Practical experience managing a 3PL provider or warehouse operation
- Background in stock control, including cycle counts, reconciliations, adjustments and rework
- A disciplined, exception-based approach with ownership through to issue resolution
- Advanced Excel capability, including pivot tables and lookup functions
- Confidence using warehouse management systems and ERP platforms
- Ability to apply AI tools to repetitive tasks such as reporting, forecasting and reconciliations
- Clear and appropriately assertive communication with 3PLs, carriers and retailers
- Experience with a 3PL transition or ERP/WMS go-live is preferred
- Experience establishing fulfilment operations in a new country is preferred
- Experience with UK packaging EPR reporting is preferred
- Hands-on experience shipping through Amazon Vendor Central or FBA is preferred
- A STEM background is preferred
Benefits
- 25 days of annual leave, an additional day off for your birthday and the option to carry days forward
- A MacBook or PC plus the technology required for your setup
- Private healthcare including dental and optical cover
- Employer pension contributions
- Participation in an EMI options scheme
- Substantial learning and development support and budgets
- A £50 monthly wellness or gym contribution
- Paid days for charitable work
- Complimentary counselling and coaching through Spill and MoreHappi
- Five paid working days of Peternity Leave
- A 28-working-day sabbatical after four years
- Regular social events and team lunches
- A complimentary Untamed subscription for your pets
- An inclusive, collaborative team within a fast-growing business
- An office supplied with free coffee, tea, soft drinks, snacks and more
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