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Mindoula
Mindoula
201 – 500 Employees
HealthcareHealthcare InsuranceWellness
Mindoula is a healthcare company focused on helping payers, providers, and consumers manage complex behavioral health, medical, and social needs across the continuum of care. Its care extension programs include StrongWell™ for high-risk Medicare seniors, supported by a proprietary platform for risk stratification, service coordination, and remote monitoring. Mindoula’s approach is designed to improve outcomes while reducing avoidable readmissions, pharmacy costs, and emergency department utilization. The company is HITRUST certified, reflecting its focus on protecting sensitive health information and maintaining strong privacy and security practices.
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Certified Peer Support Specialist - Washington (Hybrid)

Support Washington members through recovery planning, screenings, referrals, and community-based care as a Certified Peer Support Specialist. Mindoula provides behavioral health services centered on people rather than diagnoses.

USUnited StatesWAWashington
$20 – $22 / hour
HybridFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Serve as a recovery role model for individuals experiencing substance-exposed living and people at different stages of recovery
  • Use Substance Use Disorder Program guidelines to plan care, assess needs, and conduct screenings
  • Connect members with suitable resources and services
  • Collaborate with the Substance Use Disorder Program team, primary care providers, managed care organizations, and community agencies
  • Assess individual member needs and record interventions informed by relationships and assessments
  • Support members across varied settings and assist with support groups when needed
  • Participate in case management meetings
  • Document member contacts, touches, cancellations, and care plans accurately
  • Communicate professionally with members, families, physicians, community agencies, agency leaders, and office staff
  • Use the established chain of command to communicate concerns and recommendations
  • Meet assigned goals and Key Performance Indicators (KPIs)
  • Represent and promote Mindoula and its Substance Use Disorder program through community, professional, and outreach activities
  • Help resolve conflicts promptly while treating others fairly and respectfully
  • Assist team members with their responsibilities
  • Take part in performance improvement initiatives and processes
  • Manage Mindoula resources responsibly and ethically
  • Maintain dependable punctuality and attendance
  • Work with the enrollment team to increase member census and identify eligible members for enrollment
  • Complete other assigned duties

Requirements

  • Hold full Washington State certification as a Peer Support Specialist
  • Have successfully completed a recovery program
  • Bring relevant lived experience
  • Demonstrate compassion and a strong commitment to helping people experiencing substance-exposed living make positive changes
  • Possess strong organizational abilities
  • Use effective problem-solving skills

Benefits

  • Medical, dental, and vision insurance
  • Supplemental life insurance
  • Mindoula-paid short-term and long-term insurance
  • 401(k) plan with company matching
  • Three weeks of paid vacation per year
  • Four mental wellness days
  • Eleven paid holidays
  • Eight weeks of paid parental leave
  • Personal Development Program offering up to $500 in annual reimbursement credit
  • Primarily work from home

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