Konecta
Konecta
Konecta is a global customer experience and business process outsourcing company that helps organizations improve interactions with customers and employees. Its services combine human expertise with AI and generative AI, spanning advisory and consulting, digital marketing, managed workplace and device-as-a-service solutions, and AI and agentic AI services. With operations across 28 countries, a workforce of more than 109,000 people, and support in over 40 languages, Konecta serves organizations across sectors including marketing, logistics, and healthcare, while maintaining a focus on sustainability and ESG.

Call Center Customer Service Representative

Provide customer support for Konecta in a hybrid role in Peru, with remote shifts and in-person training and on-the-job coaching. Rotating schedules include one weekly day off.

Description

  • Assist customers as a service representative
  • Handle remote shifts from Monday to Sunday, with rotating days off
  • Attend in-person training and on-the-job coaching
  • Work one of these shifts: 06:00–15:00, 07:00–16:00, 08:00–17:00, or 09:00–18:00

Requirements

  • Be at least 18 years old
  • Hold a valid national identity document (DNI)
  • No experience required
  • Have completed secondary education
  • Be available for in-person training and on-the-job coaching
  • Be available for one rotating day off each week

Benefits

  • A computer is provided
  • Variable pay and uncapped commissions
  • S/ 150 attendance bonus for three months
  • Training allowance of S/ 45 per day, paid weekly
  • All statutory benefits
  • Career development and advancement opportunities
  • An inclusive workplace promoting gender equality and diversity

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