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The University of Arkansas System is a statewide public university system supporting educational access, research, healthcare, and community service across Arkansas. Established in 1871, it brings together universities, community colleges, and specialized institutions that contribute to the state’s economic, educational, and cultural development. The system’s work spans teaching, discovery, administration, and public engagement, guided in part by its Transformation 2025 strategic plan. Its broad network creates opportunities for people interested in contributing to higher education and the many services its institutions provide.
Business Intelligence Analyst - United States Remote
Develop Salesforce reporting, data products, and AI-enabled automation for UAMS healthcare operations. Apply SQL, ETL, data modeling, and governance practices to deliver reliable business intelligence solutions.
Description
- Build, maintain, optimize, and troubleshoot Salesforce reports, dashboards, datasets, queries, and related reporting solutions
- Clarify stakeholder requirements and turn business questions into accurate reports and data products
- Define and document reporting logic, calculations, assumptions, data definitions, and source-to-report relationships
- Manage a standardized report library covering naming, ownership, documentation, access controls, and retirement
- Create reusable data models, reporting components, and standardized datasets
- Handle ad hoc and specialized reporting requests while identifying opportunities for standardized or self-service solutions
- Design, configure, test, and monitor AI-assisted and automated reporting workflows
- Create prompts, instructions, templates, business rules, structured outputs, evaluation criteria, and human-review checkpoints
- Assess emerging capabilities in AI, analytics, and automation
- Review AI-assisted outputs for accuracy, consistency, security, bias, and compliance
- Document the capabilities, limitations, dependencies, risks, and support needs of AI-assisted processes
- Train and assist staff in the responsible use of reporting, automation, and AI tools
- Design, maintain, and troubleshoot data pipelines, integrations, APIs, scheduled processes, and data loads
- Use SQL and ETL tools to extract, transform, reconcile, and validate data
- Create automated quality checks, exception reports, monitoring, and alerts
- Diagnose and resolve reporting, integration, data-access, connectivity, and performance problems
- Work with system administrators, data owners, vendors, and institutional technology teams
- Support data governance, metadata management, privacy, security, retention, documentation, and change-control practices
- Advise end users and recommend reporting, analytical, or automated solutions
- Perform additional duties as assigned
Requirements
- Bachelor’s degree in computer science, information systems, data analytics, or a related field with two years of experience in data analysis, database management, reporting development, or business intelligence; alternatively, a high school diploma or GED with six years of relevant experience
- Professional experience with at least two of the following: SQL, data warehousing, semantic data models, or Epic Clarity
- At least one year of experience providing technical solutions in a client-facing role
- Proficiency with SQL and ETL tools
- Experience creating Salesforce CRM reports and dashboards
- Working knowledge of data warehousing principles and database structures
- Familiarity with data integration processes and connectivity troubleshooting
- Ability to convert business requirements into technical solutions
- Proof of legal authorization to work in the United States on the first day of employment
- Successful completion of a criminal background check
- Preferred: knowledge of automation, AI-assisted tools, prompt design, and process improvement methods
- Preferred: certification in Salesforce, SQL, or data analytics
- Preferred: knowledge of vector or graph databases
Benefits
- Medical, dental, and vision plans are available for eligible staff and family members
- Holiday, vacation, and sick leave
- Undergraduate education discounts for staff and dependents
- UAMS matching contributions of up to 10%
- Basic life insurance coverage of up to $50,000
- Career training and educational opportunities
- Merchant discounts
- Concierge prescription delivery on the main campus when using the UAMS pharmacy
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