ICF
ICF
ICF is a global consulting and technology services company working with government and commercial clients on complex challenges across Federal IT modernization, energy and utilities, public health, climate resilience, disaster management, and transportation. Its teams combine data and analytics, artificial intelligence, cybersecurity, and sector expertise to develop and deliver practical solutions. ICF also focuses on corporate citizenship and sustainability, including efforts that support social programs, community development, and a lower-emissions future. The company operates internationally, with a notable European presence in Belgium, Spain, and the UK.

Business Analyst

Analyze requirements, data, and business processes for ICF’s advisory and technology services. Partner with technical teams, government stakeholders, and project leaders to support delivery, testing, and solution improvements.

Description

  • Work with business stakeholders to clarify needs, document requirements, and develop functional specifications
  • Evaluate process and workflow gaps, then recommend practical improvements
  • Examine business data to produce useful insights, identify trends, and prepare reports
  • Partner with IT and development teams to incorporate business needs into system enhancements and solutions
  • Help project managers coordinate plans, schedules, milestones, and deliverables
  • Liaise with government partners and stakeholders to align program work with priorities and requirements
  • Develop business cases, use cases, workflow diagrams, and other supporting documentation
  • Support user acceptance testing and assist with implementation activities
  • Monitor relevant industry practices and methodologies to recommend process-improvement approaches

Requirements

  • Bachelor’s degree or four years of relevant experience in place of a degree
  • At least two years of experience in business analysis or a related field
  • At least two years of experience analyzing data and applying business process-improvement methods
  • Strong written and spoken communication skills in English and Spanish
  • Demonstrated analytical thinking and problem-solving ability
  • Capacity to collaborate effectively across multidisciplinary teams
  • Working knowledge of Microsoft Excel, PowerPoint, and standard data or reporting tools
  • Ability to balance multiple priorities in a fast-moving environment
  • Based in Puerto Rico or willing to relocate there, with availability to travel up to 15% for client visits, stakeholder engagements, and required meetings at ICF’s Guaynabo office
  • Candidates outside Puerto Rico must be willing and able to travel there as needed, up to 15%
  • Preferred: At least two years of experience using business analysis tools such as Microsoft Excel, SQL, or comparable technologies
  • Preferred: Familiarity with Agile, PMBOK, or other project management frameworks
  • Preferred: Experience developing reports, dashboards, or performance-monitoring tools
  • Preferred: Exposure to geospatial, environmental, or housing programs

Benefits

  • ICF is an equal opportunity employer
  • Reasonable accommodations are available for disabilities, veteran status, and sincerely held religious beliefs
  • Accommodation assistance is handled confidentially
  • Benefits information is provided in accordance with the Transparency in Coverage Act

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