CNA Insurance
CNA Insurance
CNA Insurance is a global commercial insurer serving businesses across industries such as construction, healthcare, manufacturing, financial services, and real estate. Founded in 1897, the company combines business insurance with risk management and loss-control expertise, offering coverage that includes property, casualty, commercial auto, cyber liability, general liability, workers’ compensation, management and professional liability, equipment breakdown, and other specialized solutions. Its work is focused on helping organizations identify exposures, manage operational risks, and protect against losses through insurance programs tailored to their business needs.

Bilingual Underwriting Operations Associate – 12-Month Contract

Support commercial insurance underwriting operations at CNA, including pricing, policy servicing, documentation, and renewals. This 12-month contract is based in Toronto, Montreal, Winnipeg, or Calgary.

Description

  • Conduct preliminary underwriting reviews, document insured operations, and complete initial pricing analysis
  • Resolve most endorsement referrals independently, recommend actions, and contact agencies for clarification or missing details
  • Identify support requirements for new and renewal policies and collect account information needed for quoting or issuance
  • Review account-specific data and present concise findings to the Underwriter
  • Coordinate with field teams and processing centers to support timely account setup, clearing, rating, issuance, and renewal preparation
  • Oversee account processing and servicing activities
  • Run pre-renewal meetings and develop schedules for essential renewal tasks
  • Create and deliver underwriting and pricing exhibits, including exposure updates, rating worksheets, pricing worksheets, and account details
  • Maintain account files and verify their completeness and quality
  • Serve as the initial contact for producers and customers on account issues while recognizing upsell and account-rounding opportunities

Requirements

  • High school diploma, GED, or equivalent practical experience
  • At least three years of related office-based work experience is generally expected
  • Working knowledge of Property and Casualty underwriting, insurance products, policy processing, and related documentation
  • Strong organizational, analytical, time-management, and communication abilities
  • Ability to work independently while managing multiple responsibilities
  • Ability to advise and coach colleagues effectively
  • Customer service experience with the ability to engage with diverse individuals daily in person, by phone, and by email
  • Proficiency with Microsoft Office and other enterprise business applications
  • Ability to use AI-enabled tools such as Copilot responsibly and in line with company policies
  • Bachelor’s degree preferred

Benefits

  • Eligibility for additional incentive compensation
  • Access to a Total Rewards program
  • Equal employment opportunity
  • Hiring-process or post-hire accommodation

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