Cloaked is a consumer privacy and security company building tools that help people reduce their exposure to identity theft, data brokerage, spam, and online surveillance. Its SaaS platform combines personal-data removal across more than 1,000 people-search and broker sites with masked phone numbers and email inboxes, spam-call protection through Call Guard, dark web and SSN monitoring, a VPN, password management, and masked virtual cards through Cloaked Pay beta. The company also offers identity theft insurance with 24/7 support, free safety scans, family and enterprise options, ongoing alerts, opt-out guidance, and privacy-focused research and resources.
Senior Voice AI Software Engineer at Cloaked (Hybrid, New York City)
Build Cloaked’s real-time voice AI call-screening systems. Design voice agents, improve conversational latency, and protect users from scams and voice-cloning attacks.
United States
New York$200,000 – $230,000 / year
HybridFull-timeSeniorEnglish RequiredFull-stack EngineerSoftware EngineerDescription
- Create and launch production voice agents that communicate with unknown callers, determine intent, and autonomously stop scams
- Lead core areas of Call Guard’s real-time voice AI platform while helping shape its architecture and technical direction
- Improve conversational responsiveness across speech recognition, agent reasoning, and speech synthesis
- Develop protections against malicious AI callers, including voice-cloning threats
- Assess and bring frontier large language models, speech models, and agent frameworks into production
- Develop and operate the telephony, VoIP routing, and cloud infrastructure supporting the voice agent
- Work with product, design, and mobile partners to deliver seamless voice interactions
- Improve engineering quality through reviews, design forums, and knowledge sharing
- Use AI development tools every day to accelerate delivery
Requirements
- At least five years of experience building production software, preferably for real-time or distributed systems
- Practical experience delivering voice or conversational AI products in production
- Proficiency with modern voice AI technologies, including STT such as Whisper or Deepgram, TTS such as ElevenLabs or Cartesia, and real-time orchestration tools such as LiveKit or Pipecat
- Production experience using LLMs and agent frameworks such as LangChain, LangGraph, LlamaIndex, or comparable tools
- Experience reducing latency in real-time systems
- Strong Python and/or Go skills, including scalable, secure backend systems and APIs
- Solid cloud infrastructure experience with AWS or GCP and containerized deployments
- Experience delivering consumer products at scale
- Regular use of AI coding tools such as Cursor, Claude, or Codex, with sound judgment about their application
- Telephony, VoIP, SIP, or carrier-level call-routing experience is beneficial
- WebRTC or real-time media infrastructure experience is beneficial
- Background in speech recognition, signal processing, or audio engineering is beneficial
- Familiarity with adversarial ML, AI safety, or anti-fraud systems is beneficial
- Experience working with personally identifiable information and other sensitive data is beneficial
- Previous work on consumer privacy or security products is beneficial
- Strong interest in security, privacy, and internet ethics
- Curiosity about emerging voice AI and applied machine learning
- Strong analytical and problem-solving abilities
- Experience in a startup or growth-stage company
- Ability to work in or relocate to New York City, with in-person collaboration expected
Benefits
- Equity
- Bonus
- Medical, dental, and vision insurance, with most employee premiums covered by Cloaked
- Basic life insurance paid by the company
- 401(k) plan with company matching
- Flexible work options, including the ability to work remotely when needed
- Home office stipend
- New company laptop and other technology based on role requirements
- Competitive paid time off, floating holidays, and sick days
- Paid parental leave for birth, adoption, or foster placement
- Monthly wellness and meal stipend
- Lunch and coffee during the workday
- Unlimited professional development funding
- Opportunities to attend conferences and industry events
- Team outings and social activities
- Modern kitchens stocked with drinks and snacks