PwC is a global professional services network focused on audit, assurance, consulting, and tax. Its teams work with organizations across financial services, technology, media, telecommunications, and other industries on challenges such as cybersecurity, business transformation, sustainability, and broader business advisory needs. With operations spanning 157 countries and a workforce of more than 276,000 people, PwC combines industry expertise with specialized solutions designed to help clients create and protect value.
Senior Manager, Healthcare Provider Business Operations — PwC, Chicago Hybrid
Lead AI-enabled technology transformation and business operations strategy for healthcare provider clients at PwC. Direct enterprise solutions, change management, operational alignment, and executive delivery.
Description
- Advise clients on complex technology strategy challenges using relevant frameworks, methodologies, and technologies
- Develop AI-enabled technology solutions across suitable platforms
- Lead large, multi-year transformation workstreams through structured planning, governance, issue resolution, dependency management, and executive reporting
- Define solution designs and transformation strategies across healthcare provider administrative functions, including finance, HR, and supply chain
- Direct change management and user adoption through readiness assessments, stakeholder engagement, communications, and training
- Establish trusted relationships and align clinical, operational, and functional stakeholders
- Coach and develop Managers and Senior Associates
- Advance business and practice development through pursuit materials, proposals, internal tools, AI-enabled accelerators, and growth initiatives
- Enable client decisions through data analysis, benchmarking, structured problem-solving, lessons learned, industry practices, and internal knowledge development
Requirements
- Bachelor’s degree
- At least 7 years of consulting and/or healthcare provider industry experience
- At least 4 years leading teams, major business workstreams, or technology-enabled transformation programs
- Understanding and experience executing the software development lifecycle in large enterprise environments
- In-depth technical experience with enabling platforms such as Oracle, Workday, or UKG
- Understanding of how Oracle, Workday, or UKG support provider operational processes
- Master’s degree preferred
- Understanding of foundational IT domains, including infrastructure, cloud, applications, data, and cybersecurity
- Experience with IT cost analysis, operating model design, sourcing strategies, or portfolio analysis
- Knowledge of enterprise architecture concepts and common architecture frameworks
- Experience assessing IT capabilities and identifying gaps
- Experience with KPIs, OKRs, dashboards, and governance processes
- Experience supporting IT governance, process design, and role clarity
- Experience using GenAI or agentic tools for analysis, research, or workflow automation
- Exposure to AI strategy, governance, responsible AI, or AI adoption frameworks
- Experience contributing to digital transformation roadmaps
- Ability to support workforce strategy initiatives
- Experience supporting technology-enabled change management
- Experience leading multidisciplinary functional transformation for healthcare providers
- Experience influencing pursuit strategy and developing competitive proposal content
- Familiarity with financial management, performance tracking, and project financials
- Experience with automation, analytics, or AI-enabled approaches
- Substantial functional depth in at least one provider administrative domain and broad exposure to others
- Proven ability to lead workstreams, manage cross-functional teams, and drive execution
- Ability to shape transformation strategies and collaborate with provider leaders
- Proven communication, facilitation, and executive presentation skills
- Ability to coach teams and foster a high-performing, collaborative culture
- Willingness to travel up to 80%
- PwC does not intend to hire applicants who require PwC sponsorship through the H-1B lottery, except as specified in its policy
Benefits
- Annual discretionary bonus
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Holiday pay
- Vacation leave
- Personal and family sick leave