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Navy Federal Credit Union is a member-owned financial institution serving more than 14 million members, primarily from the Armed Forces, Department of Defense, veteran communities, and their families. As the world’s largest credit union, it provides banking and financial services through a workforce of more than 24,000 employees across campuses and over 360 branches. Its career opportunities support the organization’s mission of delivering high-quality service to its members, with an emphasis on meaningful work experiences and competitive employee benefits.
Senior Business Intelligence Analyst, Credit Card Products
Analyze data, markets, and portfolios supporting Navy Federal Credit Union’s credit card products. Build dashboards, financial models, and recommendations that guide product strategy and growth.
Description
- Gather, combine, and analyze structured and unstructured data from varied sources
- Detect and explain meaningful trends and patterns
- Create recurring reports and visualizations that inform business decisions
- Develop and oversee advanced reports, dashboards, and business intelligence solutions
- Deliver KPI reporting, uncover process improvements, and perform root cause analysis
- Apply analytics to improve processes and estimate the costs, risks, and returns of proposed initiatives
- Present findings and strategic recommendations to stakeholders
- Deliver reporting solutions and handle ad hoc reporting requests
- Define report and analysis specifications according to business needs and available data
- Develop collaborative relationships with colleagues and subject matter experts
- Manage small-scale projects and initiatives
- Conduct market assessments, portfolio diagnostics, and competitor analyses to uncover strategic opportunities
- Guide product leaders with market research, financial analysis, and portfolio performance insights
- Contribute to the development and launch of new and enhanced credit card products and experiences
- Advance product innovation, portfolio growth, and strategic decisions through market analysis, business cases, financial modeling, and cross-functional leadership
Requirements
- At least five years of experience in product strategy, business intelligence, portfolio analytics, financial analysis, or a related field
- Basic knowledge of lending principles, credit card products, and the wider card-industry landscape
- Comprehensive knowledge of the relevant business area or specialization
- Advanced proficiency with business intelligence applications and cloud services
- Advanced knowledge of reporting features in ERP, CRM, and database platforms
- Advanced ability to apply statistical methods, mathematical techniques, forecasting, and cost-benefit analysis
- Advanced capability in manipulating complex data across multiple tables
- Proven ability to integrate, clean, and validate data
- Ability to explain data analysis and visualizations to technical, nontechnical, and senior audiences
- Experience with analysis tools and programming languages such as Python and R
- Intermediate ability to present work through effective visualizations, design, and written communication
- Strong research and interpersonal abilities
- Ability to perform market research, competitive benchmarking, and portfolio analysis
- Ability to use statistical analysis, forecasting, and analytical frameworks to support business decisions
- Bachelor’s degree in business administration, statistics, or a related field, or an equivalent combination of education, training, and experience is desired
- An MBA or relevant certification, such as CPM, SAFe Product Manager/Product Owner, or PMP, is desired
- Strong knowledge of credit card products, rewards programs, pricing strategies, and customer value propositions is desired
- Experience developing business cases, gap analyses, financial forecasts, and ROI analyses is desired
- Proficiency with SQL, Python, Tableau, and Power BI is desired
- Experience presenting recommendations to executive leaders and governance committees is desired
- Experience leading enterprise-scale initiatives with substantial business impact is desired
- Availability to work Monday through Friday from 8:00 AM to 4:30 PM
Benefits
- Competitive compensation
- Extensive benefits and additional perks
- Equal employment opportunity
- Medical accommodations are available during the application and hiring process
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