Uprise Health develops mental healthcare solutions that combine digital access with personalized support. Its offerings include employee assistance programs, chronic condition management, and managed behavioral health services for employers, brokers, members, providers, health plans, and public sector organizations.
With roots dating back to 1988, Uprise Health applies data science and whole-person care principles to make behavioral health support more tailored and accessible. The company’s work focuses on helping organizations address mental health needs while supporting employee wellbeing and productivity.
Remote Director of IT at Uprise Health
Lead Uprise Health’s IT infrastructure, cybersecurity, and clinical systems. Set technology direction in support of mental and behavioral healthcare.
Description
- Shape and deliver IT strategy in line with business and clinical priorities.
- Evaluate technologies that can improve patient care, data security, and operational performance.
- Set IT governance, policies, standards, and best practices.
- Lead the design, implementation, and upkeep of clinical platforms, networks, cloud services, and other IT systems.
- Maintain reliable, available, and scalable systems that meet organizational needs.
- Hire, guide, and develop IT staff while building a collaborative, improvement-focused team.
- Provide learning and development opportunities for team members.
- Set performance goals and promote accountability, quality, and excellent customer service.
- Plan and manage IT budgets to support cost-effective solutions.
- Negotiate and oversee vendor and service-provider contracts, including MSPs, developers, and third-party solution providers.
- Ensure compliance with HIPAA, HITECH, CMS, and other applicable healthcare requirements.
- Conduct SOC 2 Type II and client audits, and coordinate penetration testing.
- Protect patient information and organizational assets through effective cybersecurity controls.
- Manage IT service processes for the help desk, user support, and asset management.
- Define SLAs and KPIs to track service quality and guide ongoing improvements.
- Establish and enforce procedures for updates, patching, backups, and change management.
Requirements
- At least 8 years of IT leadership experience, including 6 or more years in healthcare.
- Experience completing SOC 2 and other security audits.
- Expertise in clinical systems, cybersecurity, and regulatory compliance.
- Strong leadership and communication abilities.
- A hands-on leader who is comfortable with details and sets an example through their work.