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GovX
GovX
51 – 200 Employees
H1B Visa SponsorFood & BeverageHealthcareTravel
GovX operates an online discount marketplace for current and former military members, first responders, and law enforcement professionals. Its platform brings together savings on products, events, tickets, travel, and offers from participating brands, giving eligible members a straightforward way to find benefits across everyday purchases and experiences. The company’s work centers on building brand partnerships and making service-related discounts easier to access.
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Partner Success Associate San Diego Hybrid

Manage GOVX partner relationships across assortment, pricing, marketing, merchandising, and revenue growth for an ecommerce platform serving military and public-service communities.

USUnited StatesCACalifornia
$33 – $34 / hour
HybridFull-timeJuniorMiddleNo degree requiredEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Manage partner assortments, including product selection, pricing, contracts, and marketing
  • Respond to inbound partner questions and resolve technical and logistics issues
  • Analyze performance data and negotiate improved margins, wholesale costs, promotional funding, discount terms, and payment terms
  • Review partner merchandising and increase GOVX visibility across Shopify partners using the GOVX ID app
  • Create scalable partner communications and track margin, upsell, cross-sell, and renewal opportunities in the CRM
  • Lead partner onboarding projects covering contracts, product data, assortments, creative assets, integrations, launch schedules, and partner issues
  • Manage Marketing Services contracts, assets, approvals, revisions, placements, and monthly reporting
  • Improve onsite category experiences, product placements, pricing, assortment, search terms, collections, and product information
  • Manage 10–15 partner accounts and communicate by phone, video, and email
  • Define and monitor KPIs covering orders, revenue, margin, traffic, and conversion
  • Prepare weekly and monthly performance reports and identify data-driven insights
  • Flag underperforming partners or products and recommend corrective actions
  • Track market trends, competitor activity, inventory availability, and assortment breadth
  • Support quarterly business reviews and forecasts for senior management
  • Work cross-functionally with vendors, Seller Partnerships, Marketing, Category Management, Digital Merchandising, Product, Integration, Accounting, and Contact Center teams

Requirements

  • At least two years of office-based experience performing project-focused work
  • At least one year of experience in ecommerce or retail
  • High attention to detail and the ability to manage multiple projects without compromising quality
  • Commercially focused, with an emphasis on revenue and margin
  • Strong analytical ability, including report generation, pricing model development, and translating data into action
  • Excellent written and verbal communication skills, with confidence engaging partners by phone, video, and email
  • Strong organizational and time-management skills
  • Proficiency in Microsoft Office, particularly Excel
  • Experience with affiliate platforms or ecommerce marketplace operations is a plus
  • Passion for the mission
  • Successful completion of a background check and drug testing before employment begins
  • No relocation allowance or visa sponsorship is provided
  • Bachelor’s degree preferred

Benefits

  • Benefits include medical, dental, vision, 401(k), and paid time off
  • Volunteer time off
  • Experience within a growing ecommerce company
  • Collaborative work environment in a modern office with drinks and snacks provided
  • On-site gym
  • Paid vacation, sick leave, and holidays
  • 401(k) plan with a discretionary matching contribution available
  • Medical, dental, vision, and life insurance
  • Flexible Spending Account and Health Savings Account
  • Voluntary critical illness, group accident, and life insurance options
  • Employee referral program
  • Discounts on the GOVX website

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