Beth Israel Lahey Health is a healthcare system serving communities across Massachusetts and New Hampshire through hospitals, specialized care centers, and a broad network of clinical services. Its care portfolio includes emergency, primary, urgent, orthopedic, behavioral health, pharmacy, and home care services, supporting patients across different stages and needs.
With 39,000 team members, Beth Israel Lahey Health combines patient care with medical research and education. Its healthcare and healthcare insurance operations reflect a focus on improving community health while delivering coordinated, personalized care.
Onsite Medical Secretary in Watertown, MA at Beth Israel Lahey Health
Provide front-desk and administrative support for patient scheduling, records, referrals, insurance, and payments at Beth Israel Lahey Health’s Watertown medical practice.
Description
- Welcome patients in person and by telephone
- Schedule, confirm, and manage appointments in electronic health record systems
- Register new patients and update existing demographic information
- Manage calls, messages, and faxes while supporting timely communication between patients and providers
- Process insurance details and verify eligibility
- Collect co-payments and process patient payments
- Maintain accurate, organized, and confidential patient records
- Prepare and manage correspondence, reports, and medical documentation
- Coordinate specialist referrals and track authorization follow-up
- Assist medical staff with administrative responsibilities
- Keep the front desk and waiting area clean and welcoming
- Adhere to hospital and department policies, the mission statement, ethical standards, conduct requirements, and compliance plan
- Safeguard patient privacy and maintain confidentiality of work-related information
- Contribute to service improvements and departmental process enhancements
- Apply patient-safety practices, including approved abbreviations, two patient identifiers, safe injection procedures, isolation precautions, PPE, and hand hygiene
- Deliver efficient, high-quality service in a fast-paced medical practice
Requirements
- Greet patients courteously and professionally in person and by telephone
- Schedule, confirm, and manage appointments using electronic health record systems
- Register new patients and maintain accurate patient information
- Handle incoming calls, messages, and faxes
- Process insurance information and verify eligibility
- Collect co-payments and process payments
- Maintain confidential patient records
- Prepare correspondence, reports, and medical documents
- Coordinate specialist referrals and follow up on authorizations
- Stand and walk for up to 90% of working time
- Push, pull, and lift up to 10 pounds
- Be willing to cross-train and support colleagues
- Be available for some evening and weekend shifts
- Adapt to change and work effectively in a fast-paced environment
- Comply with hospital policies, applicable laws and regulations, confidentiality standards, and safety procedures
- Participate in EHS’s tuberculosis program
- Participate in the hospital’s annual seasonal vaccine program by completing vaccination or declination
- Receive an influenza vaccination as a condition of employment
Benefits
- Base hourly pay range of $20.00 to $26.92
- Influenza vaccination is provided and required as a condition of employment
- Equal Opportunity Employer/Veterans/Disabled