Manulife Operations Supervisor, Hybrid Philippines
Manulife
Lead insurance operations at Manulife, overseeing service levels, workflows, audits, and team performance. This hybrid position supports teams in Quezon City or Lapu-Lapu City.
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State Street is a global financial services company serving institutional investors through investment management and investment servicing solutions. Its offerings include asset management, custodial services, and investment research, supported by expertise across finance, fintech, and banking. The company focuses on helping clients manage complex investment activities with data, insights, and operational capabilities designed to improve efficiency and support financial decision-making.
Implementation Functional Test Lead, Assistant Vice President
Lead end-to-end functional testing for State Street Alpha investment-platform implementations, covering strategy, execution, defects, and delivery governance. Coordinate business, technology, automation, and vendor teams to support controlled implementation delivery.
United States
Massachusetts$80,000 – $140,000 / year
On-siteFull-timeSeniorEnglish RequiredVice PresidentDescription
- Work with the Implementation Test Manager to oversee testing for an assigned function within an Alpha implementation
- Own functional test strategy, planning, scheduling, and daily execution across testing phases
- Manage defect discovery, documentation, triage, prioritization, tracking, resolution, and closure
- Report testing status, identify risks, escalate issues, and recommend mitigation actions
- Monitor dependencies and align functional testing milestones with the wider program
- Coordinate business, technology, integration, performance, and automation teams
- Promote and oversee the use of test automation
- Lead functional defect triage forums and drive timely resolution
- Govern defect SLAs, aging, leakage, reopen rates, reporting, dashboards, and audit-ready records
- Ensure compliance with testing standards, governance frameworks, and established best practices
- Manage and support functional test analysts and testers, including employees and vendors
- Prepare test status updates for the Test Manager and implementation leadership
- Help improve testing methods, assets, and delivery models continuously
- Provide advisory, solution, and stabilization support for challenged projects
- Lead initiatives, identify gaps, and implement improvements across projects
Requirements
- Bachelor’s degree or above in technology, finance, management, or a related field
- 10–15 years of professional experience
- Substantial functional-testing experience in financial services or technology transformation programs
- 4–8 years leading testing workstreams or functional teams across internal and external stakeholders
- Proven ability to direct functional test planning and execution
- Expertise in defect management and risk-based decision-making
- Experience leading defect triage and resolution governance
- Strong project and delivery coordination capabilities
- Familiarity with agile or hybrid delivery, including JIRA and Confluence
- Strong analytical, organizational, and communication abilities
- Ability to collaborate effectively across global, multi-vendor environments
- Preferred knowledge of front-, middle-, and back-office workflows and data flows
Benefits
- 401(k) retirement plan with company matching
- Basic life insurance
- Medical insurance
- Dental insurance
- Vision insurance
- Long-term disability insurance
- Optional supplemental insurance coverage
- Paid vacation
- Paid sick leave
- Short-term disability coverage
- Support for family care and related responsibilities
- Employee Assistance Program
- Incentive compensation, including potential annual performance-based awards
- Selected tax-advantaged savings plans
- Inclusive professional development opportunities
- Flexible work-life support
- Paid volunteer days
- Employee networks
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