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Thermo Fisher Scientific develops and delivers technologies, laboratory products, and pharmaceutical services that support scientific research and healthcare. Its work spans life sciences research, analytical problem-solving, laboratory productivity, diagnostics, and the development and manufacturing of therapies. The company serves customers through a global team and a portfolio of brands including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. Its careers encompass the scientific, healthcare, manufacturing, logistics, and service operations behind these offerings.
Field Service Engineer II – Analytical Instruments, Iowa
Install, troubleshoot, and repair analytical instruments for Thermo Fisher Scientific customers across Iowa. Support research, industrial, and healthcare organizations through field service, equipment training, and technical reporting.
Description
- Install, maintain, troubleshoot, and repair advanced analytical and scientific instruments
- Provide field service to customers in research, industrial, and healthcare settings
- Deliver responsive customer service
- Use advanced technology in support of scientific work and innovation
- Train customers to operate equipment and provide ongoing support
- Record service work and prepare detailed reports
- Respond to customer requests on short notice
- Travel throughout the assigned territory
Requirements
- An advanced degree with no prior experience, or a bachelor's degree plus two years of hands-on experience installing, troubleshooting, and repairing complex analytical instruments
- Study in electronics, engineering, physics, chemistry, or a related technical field is preferred
- Relevant certifications are an advantage
- Strong electronics and mechanical troubleshooting skills, including component-level diagnosis
- Experience with ultra-high-vacuum systems and high-voltage equipment is preferred
- Excellent written and verbal customer service and communication skills
- Strong organization and time-management skills
- Proficiency with Microsoft Office and service management software
- Ability to read and interpret technical documents and schematics
- Valid driver's license and willingness to travel up to 50–75% within the assigned territory
- Ability to lift up to 50 pounds and work in varied laboratory environments
- English proficiency required; additional languages are beneficial
- Strong problem-solving skills and ability to work independently
- Commitment to safety protocols and quality standards
- Ability to respond to customer needs on short notice
- Ability to train customers effectively in equipment operation and provide support
- Experience documenting service work and preparing detailed reports
- A record of meeting customer satisfaction goals
Benefits
- Fully remote work arrangement
- Standard Monday to Friday schedule
- Opportunity to work with advanced technology
- Career development opportunities and the chance to contribute to scientific advancement and innovation
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