Amcor develops and produces packaging for food, beverages, pharmaceuticals, medical products, household goods, personal-care items, and other consumer and healthcare applications. Operating across approximately 40 countries with around 41,000 employees, the company focuses on sustainable packaging and circular-economy solutions, including innovative recycle-ready formats. Its work also includes collaborations that broaden its consumer and healthcare packaging capabilities and exploration of applications such as solar photovoltaics.
Field Service Engineer, Customer Technical Services
Provide field support for Amcor packaging equipment, filling lines and automation at customer plants. Perform maintenance, troubleshooting, training and root-cause investigations across six U.S. states.
Description
- Act as Amcor’s primary technical representative at customer sites
- Maintain customer and Amcor equipment, including scheduled preventive maintenance
- Lead assembly and preventive maintenance of Amcor filling equipment
- Assess customer equipment and recommend repairing or replacing worn or damaged tooling
- Help resolve customer issues and share opportunities with plant and corporate teams
- Support field trials of Amcor packaging
- Train customer employees in correct product use and testing methods
- Gather data and samples from suspect packaging and products outside specifications
- Lead investigations to identify and resolve root causes
- Verify package performance at customer sites
- Coordinate with external vendors on quotes, designs and schedules
- Follow up to support customer satisfaction
- Prepare trip reports covering site visits, data and resolutions
Requirements
- A manufacturing or engineering degree is preferred
- Two to five years of combined education or related work experience is required
- Travel is required 75% of the time
- Strong mechanical aptitude and troubleshooting ability are required
- General working knowledge of electrical systems is required
- Previous mechanical experience with filling lines and equipment is preferred
- Plastics industry experience is desired
- Proficiency with Microsoft Word, Excel and PowerPoint
- Ability to work independently with customers, manufacturing plants and corporate teams
- Data-driven problem solving using established, recognized techniques
- U.S. employment authorization
Benefits
- Medical, dental and vision coverage
- Flexible time off, starting at 80 paid hours annually for full-time salaried employees
- Company-paid holidays, starting at eight days per year and varying by location
- Wellbeing program and Employee Assistance Program
- Health Savings Account and Flexible Spending Account
- Life insurance, accidental death and dismemberment coverage, short- and long-term disability, and voluntary benefits
- Paid parental leave
- Retirement savings plan with company match
- Tuition reimbursement, subject to approval
- Discretionary annual bonus program, with initial eligibility dependent on hire date