Remote A2P SMS Account Manager
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The Baldwin Group is a national advisory firm focused on risk management and insurance brokerage. Its services span commercial insurance, employee benefits, retirement consulting, private risk and wealth management, reinsurance, and managing general agent solutions. The firm works with businesses across industries and high-net-worth individuals, combining market insight with tailored strategies designed to protect assets and support long-term growth.
Commercial Habitational Underwriting Director/Manager - Remote, United States
Lead MSI’s commercial habitational underwriting strategy, portfolio performance, and underwriting team. Manage complex risks, expand profitable programs, and strengthen broker and reinsurance partnerships.
Description
- Lead, coach, and develop new business and renewal underwriters through hiring, performance management, and career development
- Build and expand Commercial Habitational programs with substantial autonomy and decision-making responsibility
- Define underwriting strategy, risk appetite, and pricing parameters for the commercial habitational portfolio
- Own portfolio growth, rate adequacy, and loss-ratio performance
- Underwrite complex and new habitational accounts, including risk selection, terms negotiation, and pricing
- Act as a referral and escalation authority for the wider underwriting team
- Track market and competitor developments and apply insights to guidelines, product improvements, and go-to-market planning
- Develop and maintain senior relationships with brokers, agencies, and reinsurance partners
- Serve as MSI’s main contact for strategic accounts and lead new business production across the team’s territory
- Verify that issued policies meet carrier and reinsurance standards
- Work with Legal, Compliance, and Reinsurance on treaty terms, audits, and regulatory issues
- Set and uphold underwriting guidelines, authority limits, and quality-control practices
- Collaborate with senior leaders on business plans, budgets, and performance goals
- Provide regular reporting on production, profitability, and team results against plan
Requirements
- Bachelor’s degree, preferably in business, economics, marketing, or engineering, or equivalent professional experience
- At least 10 years of commercial underwriting experience with a carrier, MGA or program administrator, agency, or brokerage, including substantial work with large or complex accounts
- Significant excess and surplus commercial underwriting experience is required; habitational underwriting experience is strongly preferred
- At least 5 years managing and developing underwriting staff, with a record of building strong teams and holding direct reports accountable for production and profitability
- Ability to establish underwriting strategy and risk appetite and take ownership of profit-and-loss results for a book of business
- Demonstrated urgency in resolving issues and meeting broker and market service expectations
- Strong technical aptitude and the ability to work effectively across multiple systems, tools, and digital platforms
- Experience using Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook
- Excellent written and verbal communication skills
- Ability to travel approximately one to two times per month to meet agents, brokers, and reinsurance partners or attend team meetings
- Ability to perform effectively in a fast-paced setting and collaborate with colleagues
- Demonstrated ability to work remotely with strong self-management and accountability
- Willingness to travel up to 25% as needed
Benefits
- Remote work environment
- Travel opportunities to meet agents, brokers, and reinsurance partners or attend team meetings
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