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Futurpreneur is a Canadian organization that helps young entrepreneurs start and grow small businesses. It provides startup financing, mentorship, practical resources, and opportunities to connect with a nationwide community of business owners. Its programs include dedicated support for Black and Indigenous entrepreneurs, reflecting a focus on making entrepreneurship more inclusive. Founded in 1996, Futurpreneur works across finance and social impact, supporting founders as they turn early business ideas into operating ventures.
Client Relationship Manager
Support young Canadian entrepreneurs as they prepare funding applications by reviewing financials, coaching applicants, and coordinating adjudication and loan disbursements.
Description
- Assess entrepreneur applications, business plans, cash flow, and program eligibility.
- Flag potential eligibility concerns related to business plans, industries, timing, and other factors.
- Review credit reports to assess financing eligibility.
- Set funding limits, explain credit concerns, and connect entrepreneurs with credit improvement resources.
- Assess business viability and guide applicants toward meeting application standards.
- Review submissions and coach applicants on preparing viable business plans and cash flow forecasts.
- Gather and assess supporting documents for complete applications submitted to National Adjudication.
- Prepare summaries of information relevant to adjudication reviews.
- Monitor workflow and estimate expected loan disbursement dates.
- Respond to application questions and assess applications submitted by partners.
- Help partners understand application requirements, documentation, and timelines.
- Train partners on program details and submitting high-quality applications.
- Prepare and communicate acceptance decisions and outstanding conditions for disbursement.
- Route mentor matching requests to the mentoring specialist’s team.
- Gather and review documents required to satisfy conditions.
- Prepare, sign, and submit loan agreements, promissory notes, and related legal documents.
- Coordinate with compliance teams, applicants, and mentors to complete loan disbursements.
- Coordinate with adjudication, entrepreneur-in-residence, and loans teams to confirm eligibility compliance.
- Advise business development on ways to increase interest from mentors and entrepreneurs.
- Handle other duties as assigned.
Requirements
- Relevant preparation through education focused on business administration or finance, or equivalent practical career experience.
- Two to three years of experience in client support or relations, finance or economics, or banking.
- Strong customer service experience and a commitment to supporting customers.
- Advanced financial analysis expertise.
- Demonstrated ability to achieve organizational goals.
- A proactive approach to resolving conflict.
- Exceptional attention to detail.
- Clear, confident communication and the ability to connect with diverse audiences.
- A collaborative, adaptable approach with a proactive, solutions-focused mindset.
- Strong organizational skills and the ability to manage competing priorities in a dynamic hybrid environment.
- Curiosity and a growth mindset, with an openness to and advocacy for change.
- French and English fluency, spoken and written, is an asset.
- Alignment with Futurpreneur’s values and commitment to its mission.
- Ability to model Futurpreneur’s culture and create a positive impact in interactions with others.
- A resume and cover letter are required.
Benefits
- Discretionary bonus
- Comprehensive health and dental coverage
- Supportive, flexible work environment
- Hybrid work with flexible hours
- Work-from-abroad policy
- Paid vacation
- Personal days
- Summer hours
- Office closure at the end of December
- Health spending account
- Mental wellness support
- RRSP matching
- Learning allowance
- Coaching program
- Access to an e-learning platform
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