Personal Banking Relationship Manager
Crédit Agricole Charente-Maritime Deux-Sèvres
Advise personal banking customers at Crédit Agricole, a French mutual bank, on savings, loans and financial services while growing a client portfolio.
Open
Topaz is a fintech and enterprise software company within the Stefanini Group, developing a cloud-native platform for digital banking and financial services. Its modular technology covers core banking, payments, fraud and anti-money-laundering prevention, omnichannel customer experiences, open banking, and investment and treasury operations. The platform serves banks, microfinance institutions, cooperatives, fintechs, and other enterprises across 25 countries, with a SaaS-style ecosystem focused on scalable, secure, and configurable deployments.
Business Analyst — Topaz (Hybrid, Brazil)
Business Analyst responsible for requirements, production support, and functional analysis at Topaz, a global full-banking platform. The role uses Jira, SQL, APIs, and Agile methods.
Description
- Collect and document complex business requirements
- Interview stakeholders, model processes, and establish business rules
- Support critical systems and provide Level 2 assistance
- Investigate complex incidents by reviewing logs, validating data, identifying root causes, and directing technical resolution
- Conduct functional analysis across distributed and integrated environments, including end-to-end workflows, API connections, and effects on satellite systems
- Use Jira to create epics and user stories, define acceptance criteria, lead refinement, prioritize work, and monitor delivery
- Analyze data with intermediate to advanced SQL queries
- Produce functional documentation such as workflows, specifications, operating manuals, decision matrices, and impact maps
- Understand functional architecture, integrations, communication patterns, and protocols
- Participate in planning, refinement, and functional decision-making within Agile practices
Requirements
- Lead functional workstreams and facilitate discussions with executives, business units, operations, and technical teams
- Apply a highly analytical, structured, and systems-oriented approach to breaking down complex problems
- Communicate clearly in writing and verbally, adapting messages for different audiences
- Make autonomous functional decisions using data, business rules, and operational impact assessments
- Manage crises effectively and coordinate actions to restore services
- Proactively identify improvements to processes, requirements, governance, and the operating model
- Mediate disagreements, negotiate scope, and balance the priorities of multiple stakeholders
- Build ongoing knowledge of capital markets while tracking regulatory, operational, and technology developments
Benefits
- Access to comprehensive health insurance plans
- Training and professional development programs
- Daily challenges that encourage career growth
- Hybrid working arrangement
- A day off for your birthday
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