Sutter Health is a not-for-profit healthcare system serving communities across Northern California. Its network delivers primary and specialty care through hospitals, medical groups, and other providers, with services spanning mental health, oncology, orthopedics, women’s health, and more. Patients can access care through in-person and virtual visits, while Sutter Health also contributes to medical research and education. The organization additionally offers health plan services through Sutter Health Plus, bringing clinical care, coverage, and community-based healthcare resources together.
Authorization Coordinator III, Home Health
Coordinate home health referrals and patient follow-ups for Sutter Care at Home, serving as a point of contact for patients, families, nurses, and referral sources.
Description
- Serve as the first point of contact for prospective home health patients
- Coordinate new home health referrals and follow up on active cases
- Collaborate with Home Health nurses
- Connect patients and families with referral sources
- Coordinate centralized referral intake across home health locations
- Attend occasional on-site training or other required work within driving distance
Requirements
- At least 5 years of telephonic experience in a healthcare setting
- 3–5 years of experience with the Epic healthcare system
- Applications accepted only from AZ, OR, AR, ID, TN, UT, NV, and TX
- High school diploma or GED
- Two years of recent, relevant experience preferred
- Knowledge of medical terminology, anatomy, CPT, HCPCS, and ICD-9 coding
- Sound judgment and discretion when making independent decisions
- Proficiency with Microsoft Office, including Excel and Word, or comparable programs
- Ability to remain composed in challenging interpersonal situations
- Active listening, interpersonal, and telephone communication skills
- Strong organization, attention to detail, and follow-up
- Reliable power and internet for remote work
- A dedicated office with a closing door; cannot serve as a primary caregiver during business hours
- Occasional on-site training or other work may be required for those within driving distance of the center
Benefits
- Eligible roles include a comprehensive benefits package
- Work from home with reliable power and internet if remote eligibility requirements are met
- Mobile or remote work eligibility
- Full-time schedule of 40 hours per week