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JPW Industries is a U.S.-based manufacturer of industrial tools and machinery for woodworking and metalworking. Its portfolio includes JET Tools, Powermatic, Baileigh Industrial, Edwards Ironworkers, Wilton and Axiom Precision, with products ranging from woodworking and metalworking equipment to metal-forming machines, ironworkers, work-holding solutions, lifting systems and hand tools. The company serves professional and industrial customers through distributors, direct sales and e-commerce, and focuses on product innovation and commercial and operational excellence.
CNC Field Service Technician – JPW Industries (Remote, U.S.)
Install, commission, and service CNC and metalworking equipment at customer sites across the United States. Train customers, support technical sales, and help improve machine performance and service.
विवरण
- Install, commission, and troubleshoot waterjet, laser, press brake, and CNC machining equipment at customer locations.
- Configure, program, and operate machines to verify performance and produce an acceptable first part.
- Diagnose electrical, hydraulic, pneumatic, and control issues with schematics, manuals, and diagnostic tools.
- Respond to occasional emergencies outside regular hours.
- Assist Sales with demonstrations, application reviews, and pre-sale site assessments.
- Check customer power, compressed air, and floor-space readiness before equipment ships.
- Build service revenue through installations, customer training, and maintenance work.
- Help customers resolve issues by phone or video and minimize machine downtime.
- Deliver onsite and virtual training for customers, authorized service centers, and Baileigh technicians.
- Document service visits and share field observations with Engineering, Sales, and Customer Service.
- Manage assigned installations from initial site review through commissioning and customer approval.
- Bring field feedback forward to support product and service improvements.
आवश्यकताएँ
- A technical degree, certificate, or apprenticeship in CNC machining, machine tool technology, or electrical, mechanical, or industrial technology; equivalent hands-on experience is also accepted.
- NIMS credentials or training on OEM controls such as Fanuc, Siemens, or Haas are preferred.
- At least five years of advanced, hands-on CNC machining experience, including setup, programming, and operation.
- Experience operating and maintaining fiber or CO2 lasers, waterjets, CNC press brakes, CNC plasma systems, and CNC mills or lathes.
- Ability to write and edit G-code at the machine, use conversational and CAM programming, and work across common CNC controls.
- At least three years traveling to customer sites to install and set up equipment, train operators, and troubleshoot and repair industrial machinery.
- Solid knowledge of electrical circuits, pneumatics, and hydraulics, with the ability to diagnose issues using schematics and meters.
- Able to teach patiently and clearly, from plant managers to operators in their first week.
- Organized and self-directed, with the ability to manage a remote schedule and changing travel assignments.
- Available to work from anywhere in the United States and travel domestically 40–50%, including overnight trips.
लाभ
- Competitive pay and annual bonuses
- Medical, dental, vision, life insurance, disability coverage, telehealth, and other benefits starting on the first day
- Retirement plans with employer contributions
- Generous paid time off and paid holidays
- Career development and learning opportunities
- Team member appreciation events
- A workplace culture centered on integrity, teamwork, and innovation
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