Provide first-contact remote support for Thrive clients across cloud, cybersecurity, networking, and managed services. Triage and resolve user, server, workstation, and network incidents while documenting work and coordinating escalations.
Thrive is seeking a Senior Security Business Analyst to help clients improve security outcomes across AI, cybersecurity, and cloud managed services. The role leads client discussions, performance reporting, onboarding support, and service improvements informed by feedback and analysis.
Develop ServiceNow integrations, automation, and Snowflake data pipelines for Thrive’s AI, cybersecurity, and cloud managed-services platform. Support managed-service operations from solution design through production.
Lead strategic client relationships, service value realization, renewals, and account growth for Thrive’s cloud and managed technology services. Own customer success, contract P&L, and account health across the client lifecycle.
