Manulife Operations Supervisor, Hybrid Philippines
Manulife
Lead insurance operations at Manulife, overseeing service levels, workflows, audits, and team performance. This hybrid position supports teams in Quezon City or Lapu-Lapu City.
Ochish
Ancestry is a family history company whose online genealogy tools, historical records, and consumer DNA tests help people explore and share their origins. Its subscription platform and DNA kit business bring together technology, data science, and historical content for personal research. Ancestry hires across global teams in areas including product, engineering, marketing, and science, with a focus on customer experience and inclusion.
Staff Product Engineer, Developer Experience
Lead the development of tools, CI/CD platforms, and AI workflows that improve engineering at Ancestry. Take internal products from user research and design through launch, adoption, and measurement.
Tavsif
- Guide a developer workflow, tool, or user problem from initial discovery through launch and adoption.
- Research needs through conversations with engineers, product managers, and designers, and by examining support tickets, usage data, and CI logs.
- Set the problem, users, and desired outcomes; choose what to leave out and plan useful releases.
- Design end-to-end experiences, including interaction flows, states, empty screens, and error handling.
- Create prototypes in Figma or directly in code.
- Develop TypeScript and React interfaces, backend services and APIs, command-line tools and terminal interfaces, GitHub Apps and Actions, Harness pipeline templates, and Atlassian and Figma integrations.
- Build AI capabilities using agent workflows, context and tool design, and MCP servers, with evaluations, human review, cost and latency limits, and safeguards.
- Deliver polished internal software with responsive behavior, accessibility, clear error messages, and reliable documentation.
- Set measurable outcomes, track adoption, and share findings.
- Drive uptake through design partners, pilots, launch announcements, office hours, and straightforward migration paths.
- Turn successful one-off solutions into reusable components and make technical decisions for the work you own.
- Work closely with teammates and bring the wider team into decisions that affect workflows beyond your area.
Talablar
- At least five years of professional software engineering experience, not counting internships.
- A history of shipping software that users chose to adopt.
- Experience leading a complex project from uncertain requirements through launch.
- Ability to coordinate across teams and make sound decisions about scope and implementation tradeoffs.
- Expertise in at least one relevant area, such as TypeScript and React, Go, Python, Java, or Rust.
- Ability to work effectively across neighboring layers of an engineering stack.
- Experience creating developer tools such as CLIs, internal platforms, SDKs, CI/CD tooling, or IDE integrations.
- Ability to explain what made developer-facing software valuable to its users.
- Ability to assess LLM-based features, their failure modes, and where human review is needed.
- Ability to gather user input and reason through interaction and failure scenarios.
- Clear written communication in specifications, documentation, changelogs, and release notes.
- Comfort working with ambiguity.
- Must pass a background check.
Imtiyozlar
- Bonus eligibility.
- Equity.
- Comprehensive health, dental, and vision coverage.
- Flexible work from a nearby office, home, or a combination, subject to location restrictions.
- Competitive compensation.
- Collaborative workplace.
- Opportunity to make a meaningful difference.
- Reasonable accommodations for qualified individuals with disabilities.
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