American Exchange Group este o companie cu sediul în New York, specializată în administrarea brandurilor și în accesorii de modă, care susține peste 30 de branduri de lifestyle proprii și licențiate. Activitatea sa acoperă încălțăminte, bijuterii, genți de mână, articole mici din piele, produse de înfrumusețare și îngrijire personală, accesorii de modă și dispozitive tehnologice purtabile, precum și licențierea brandurilor, marketing, relații publice, comerț electronic, aprovizionare și distribuție. Înființată în 2008, compania contribuie la dezvoltarea brandurilor din mai multe categorii și la introducerea acestora în principalele canale de retail, prin capacitățile sale de gestionare a lanțului de aprovizionare și de comercializare.
Ecommerce Operations Manager - Shopify, Hybrid New York
Lead Jonathan Adler’s Shopify ecommerce operations in a hybrid New York role. Own catalog management, integrations, product launches, analytics, merchandising, and site performance.
Descriere
- Run daily operations for the Jonathan Adler Shopify ecommerce site
- Manage product setup, catalogs, collections, pricing, inventory visibility, and site content
- Monitor site functionality and resolve technical, product, and customer experience issues
- Administer Shopify apps, integrations, product feeds, and third-party ecommerce platforms
- Work with developers and external vendors on site improvements, integrations, and issue resolution
- Coordinate product launches, promotions, seasonal updates, and other site changes
- Keep product information, imagery, pricing, and content accurate and current
- Support site search, navigation, filters, taxonomy, and broader site merchandising
- Maintain ecommerce processes and operational workflows
- Build Excel reports and evaluate sales, traffic, conversion, AOV, product performance, and other ecommerce metrics
- Collaborate with Marketing, Merchandising, Product, Creative, Customer Service, and Operations on ecommerce initiatives
- Find opportunities to improve site performance, processes, and ecommerce operations
- Report to the Director of Ecommerce & Marketing at Jonathan Adler
Cerințe
- 4–7+ years of experience in ecommerce, ecommerce operations, digital operations, or a related field
- Extensive hands-on Shopify experience; Shopify Plus experience is advantageous
- Working knowledge of basic HTML/CSS or JavaScript
- Experience managing ecommerce systems, applications, integrations, and technology vendors
- Technical troubleshooting ability and confidence communicating with developers
- Strong Excel skills and comfort analyzing data
- Experience managing large product catalogs and product data
- Excellent problem-solving, organization, and attention to detail
- Ability to work independently, balance competing priorities, and perform in a fast-paced environment
- Strong communication skills and experience collaborating across functions
- Experience with ERP, OMS, PIM, or product feed systems is desirable
- Experience with Amazon or other marketplaces is desirable
Beneficii
- Comprehensive health and wellness coverage, including medical, dental, vision, and supplemental insurance
- 401(k) retirement savings plan with company matching
- Generous paid time off and paid holidays
- Shorter flexible Friday hours during the summer and winter seasons
- Tax-free commuter benefits
- Employee discounts on company merchandise