Toast builds integrated software and hardware for the food and beverage industry. Its platform brings together point-of-sale technology, payment processing, online ordering, payroll, and operational tools to help restaurants manage day-to-day work in one system. Toast serves a broad range of businesses, including quick-service and full-service restaurants, fast-casual venues, fine-dining establishments, cafés, and food trucks, while also publishing industry insights and educational resources for restaurant operators.
Staff Software Engineer, Care Experience
Build Toast’s care agent platform for restaurant support, linking contact center tools with backend systems. Improve support resolution speed and reliability.
United States
Massachusetts$151,000 – $309,000 / year
HybridFull-timeLeadEnglish RequiredFull-stack EngineerSoftware EngineerDescription
- Lead care agent tooling from design through production.
- Design and build Toast services and applications that connect contact center platforms to backend systems.
- Give support teams real-time access to customer, account, device, and case information.
- Ensure business-critical agent tools remain reliable and performant in a high-throughput, always-on support environment.
- Work with Product Management, Care, QA, and Software teams to shape the roadmap and define requirements.
- Turn operational needs into solutions that improve resolution speed and efficiency.
- Balance vendor capabilities, integration complexity, reliability, and delivery speed in technical decisions.
- Guide technical design and architecture as the care tooling platform evolves and scales.
- Mentor engineers through code reviews, pairing, and technical guidance.
- Use AI tools to improve development workflows, speed, innovation, and productivity.
Requirements
- Bring at least eight years of software engineering experience.
- Have a strong track record building and operating production systems with Java, Kotlin, or another object-oriented language.
- Have experience designing and implementing AWS-native integrations, including Lambda access to backend services.
- Have experience with event-driven architectures using services such as EventBridge or Kinesis.
- Set technical direction for complex systems and lead work from architecture and design through launch, operation, and iteration.
- Demonstrate technical leadership across engineering, product, operations, and business stakeholders.
- Have experience integrating third-party platforms and vendor systems while handling external constraints and changing APIs.
- Prioritize reliability, security, and operational excellence.
- Translate operational workflows and changing requirements into effective technical solutions.
- Be familiar with AI-assisted development tools such as Cursor, Claude, or MCP servers.
Benefits
- Cash compensation, with overtime and bonus or commissions where eligible.
- Equity.
- Benefits that support a healthy lifestyle.
- Flexible benefits designed to meet changing needs.
- AI tools provided across disciplines.
- A hybrid work model that values individual needs.
- Reasonable accommodations for people with disabilities.