Senior Customer Advocate at Boldr, Hybrid in Mexico
Boldr
Boldr is seeking a senior customer advocate to deliver empathetic support across multiple channels, resolve technical issues and escalations, and improve customer experience operations.
Open
Akamai Technologies develops cloud-based services that help organizations protect, deliver, and optimize their digital experiences. Its work spans cybersecurity capabilities such as API security and DDoS protection, alongside cloud computing and content delivery technologies designed to improve the reliability and performance of web applications. The company’s distributed infrastructure supports businesses managing secure, high-performing online services at global scale.
Senior Software Engineer, AI Security at Akamai Technologies
Build AI security controls and cloud-native microservices for Akamai’s enterprise security products. Develop endpoint enforcement and AI-powered capabilities across SaaS, desktop applications, and AI agents.
Description
- Create security controls that identify and manage shadow AI, generative AI, and AI agents across SaaS and desktop applications.
- Take ownership of a mission-critical cloud-native microservices architecture protecting millions of workspaces worldwide.
- Maintain high availability and reliability across enterprise cloud services.
- Build endpoint enforcement features, including operating-system components for Akamai’s endpoint agent.
- Use AI frameworks and development tools to deliver AI-powered security capabilities.
- Contribute across the stack, from OS components and cloud backend services to the React management console.
- Partner with DevOps, Product Management, and security specialists.
- Release secure, scalable software rapidly, multiple times each day.
Requirements
- At least four years of professional software engineering experience.
- Bachelor’s degree in Computer Science, a related technical discipline, or equivalent practical experience.
- Advanced proficiency in at least one of Node.js, TypeScript, JavaScript, or Rust.
- Practical experience with data modeling and relational databases.
- Experience designing complex data pipelines and high-throughput systems with event-streaming technologies such as Kafka.
- Experience developing cloud-native microservices on AWS, Google Cloud Platform, or Azure.
- Experience creating security products or client-side software that runs on end-user devices.
Benefits
- Career development support through GROW and Mentoring programs.
- Participation in internal events such as the APEX Expo.
- Access to LinkedIn Learning.
- Opportunities to develop new skills, explore roles, and make a meaningful impact.
- A 15-minute exploratory call with a recruiter to discuss the position.
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