Reap is a fintech company building borderless financial infrastructure for businesses operating across currencies and markets. Founded in 2018, the company combines stablecoin-enabled cross-border payments with business accounts, Visa corporate cards, multi-currency expense management, and embedded finance APIs. Its platform supports global fiat payouts, card issuing, payment automation, and treasury workflows for businesses seeking more flexible ways to manage international finances. Reap operates across fintech, crypto, and B2B markets with a team of 201–500 employees.
Senior Site Reliability Engineer - Reap Mexico Hybrid
Lead reliability engineering for Reap’s global stablecoin-powered payments platform, with a focus on observability, self-service infrastructure, and operational resilience. Work across AWS, Kubernetes, Terraform, and PCI DSS-regulated systems.
Description
- Establish reliability targets with product and engineering teams through SLIs, SLOs, and error budgets.
- Join the on-call rotation and strengthen incident response and blameless postmortem practices.
- Modernize legacy infrastructure with Infrastructure as Code while reducing manual provisioning and configuration drift.
- Unify Terraform into a governed codebase with consistent modules and automated drift detection.
- Automate account provisioning and environment configuration across regions and services.
- Create golden paths and self-service tools for provisioning, deployment, and observability.
- Design production-like ephemeral environments with automated cleanup.
- Develop observability across logs, metrics, distributed traces, and actionable alerts.
- Lead cloud operations for PCI DSS-compliant financial systems, covering availability, failover, capacity, disaster recovery, and incident response.
- Integrate secrets management, least-privilege IAM, network segmentation, and compliance safeguards into infrastructure.
- Develop secure, auditable infrastructure for AI assistants and agents.
- Collaborate with product and engineering teams while managing the platform as a product.
Requirements
- Experience setting SLOs, managing error budgets, or developing incident and postmortem practices.
- Strong Linux and computer systems knowledge, including operating-system internals, networking, and administration.
- Advanced Terraform expertise spanning state management, module architecture, and team-wide standards.
- Experience leading a large-scale Infrastructure as Code migration or greenfield implementation.
- Strong AWS background across multi-account, multi-region environments, including Control Tower, IAM, networking, RDS, and cost management.
- Experience running ECS and Fargate, plus production Kubernetes environments at scale.
- Understanding of Kubernetes cluster lifecycle management, upgrades, autoscaling, resource limits, and multi-tenant workload isolation.
- Production experience with Lambda, SQS, and EventBridge, including retries, poison messages, ordering, and idempotency.
- Experience with Argo CD or an equivalent platform and GitHub Actions CI/CD pipelines.
- Hands-on observability experience using logging, metrics, and tracing tools such as New Relic, CloudWatch, Datadog, or Prometheus.
- Ability to use Python, Go, or Bash for automation and tooling.
- Experience owning services across design, delivery, observability, incident response, capacity planning, upgrades, and security patching.
- Experience working in regulated environments, with familiarity with PCI DSS and financial compliance.
- Ability to manage projects independently and build alignment without formal authority.
- Clear plain-language communication skills and the ability to break complex problems into work for people or AI agents.
- Substantial use of AI tools for coding, review, automation, incident analysis, and documentation.
- Comfort responding to production incidents with significant potential impact.
- Significant SRE, DevOps, or infrastructure engineering experience is a bonus.
- Experience in fintech, payments, card issuing, or another regulated sector is a bonus.
- Hands-on PCI DSS experience is a bonus.
- Kubernetes or EKS experience in a PCI DSS environment is a bonus.
- Experience designing and operating ephemeral or on-demand environment platforms is a bonus.
- Experience building an internal developer platform, account factory, or landing zone from scratch is a bonus.
- Experience with Ansible or similar configuration-management tools is a bonus.
- AWS certifications are a bonus.
- Curiosity about stablecoins and the Web2/Web3 intersection is a bonus.
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