Intact is an insurance-focused company with career opportunities spanning sales, customer service, claims, technology, underwriting, actuarial work, finance, legal, marketing, administration, operations, and human resources. Its roles support a broad range of business and specialist teams working to modernize insurance through collaboration and innovation. Intact also highlights an inclusive workplace where employees can develop their skills, contribute to meaningful work, and build careers across diverse functions.
Senior Claims Investigator, Investigative Services Unit
Investigate suspected fraud and complex claims across Intact’s lines of business, with a focus on property claims. Assess evidence, coordinate inquiries, and document findings for the Investigative Services Unit.
Description
- Investigate claims of moderate to high complexity across business lines, with particular attention to property claims.
- Record investigation data in the metrics-tracker program.
- Use fraud detection software to identify suspicious claims.
- Assess claims for suspected fraud and decide what kind and scope of investigation is needed.
- Use loss-control tools and available information to recommend further investigation or close tasks that appear non-suspicious.
- Investigate with involved parties by phone and online.
- Document investigations by collecting and preserving evidence of fraudulent activity.
- Review collected information and assess the evidence.
- Contact police departments for additional information when needed.
Requirements
- At least five years of experience handling property claims or equivalent experience in an investigation role.
- A university degree or law enforcement background is an asset.
- Strong communication and presentation skills.
- A curious, persistent approach and the ability to conduct detailed research.
- Strong critical-thinking and problem-solving skills.
- Sound knowledge of insurance trends, developments, and current regulations.
- Ability to work under pressure, manage multiple stakeholders, and meet tight deadlines.
- Advanced proficiency with standard desktop tools.
- French and English bilingualism is considered an asset.
- Must be eligible to work in Canada from the anticipated start date and throughout employment.
Benefits
- Flexible working arrangements with a hybrid work model.
- Option to purchase up to five additional days off each year.
- Wellbeing benefits for physical and mental health, including telemedicine and a Wellness account.
- Share plan and other savings opportunities worth up to 12% of salary or more.
- Annual bonus plan with a potential payout of up to twice the target.
- Employee Share Purchase Plan, with Intact matching 50% of net shares.
- Defined benefit pension plan with potential guaranteed lifetime income.
- Employee referral bonus.