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Saffire, LLC
Saffire, LLC
11 – 50 Employees
ConsultingMarketingTravel
Saffire, LLC is a technology company serving the events, venues, and destinations sector. Its platform combines SaffireTix ticketing with online, advance, and gate sales, contactless RFID band technology, and tools for managing patron experiences. The company’s Spark content management system helps users maintain event websites and access real-time reporting, with features designed to support revenue from ticketing and sponsorships. Saffire also partners with industry associations focused on events and festivals.
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Operations and Conversion Manager — Mesa, AZ

Lead facility operations, event services, and venue conversions at Mesa Convention Center and Amphitheater. Support conventions, concerts, festivals, and community events while coordinating teams, vendors, and event readiness.

USUnited StatesAZArizonaOn-siteFull-timeMiddleSeniorEnglish RequiredConversion Rate Optimizer

Description

  • Oversee daily facility operations, event services, and venue conversions across Mesa Convention Center and Amphitheater
  • Support the Director of Operations across Engineering, Building & Grounds, Technical Services, Event Services, Public Safety, Security, Custodial, and Parking
  • Coordinate operations with internal teams, clients, promoters, contractors, and third-party vendors
  • Prepare event spaces, meeting rooms, exhibit halls, outdoor areas, and amphitheater facilities for use
  • Act as Manager on Duty during events, providing leadership, operational decisions, and issue resolution
  • Identify potential operational problems and implement solutions that reduce disruption
  • Coordinate departmental communication around event requirements and operating plans
  • Maintain compliance with OSHA, life safety standards, ADA requirements, and facility policies
  • Lead and participate in event setups, room turnovers, changeovers, and venue conversions
  • Confirm equipment, materials, and other resources are available for setup and breakdown activities
  • Coordinate the movement, storage, loading, and unloading of event equipment, furnishings, staging, and client materials
  • Read and apply event layouts, CAD drawings, diagrams, and setup instructions
  • Oversee the installation and removal of seating layouts, staging, risers, platforms, scaffolding, and related infrastructure
  • Operate and supervise the safe use of forklifts, pallet jacks, riding scrubbers, and other facility equipment
  • Keep setup areas and storage locations organized, clean, and ready

Requirements

  • A bachelor's degree in facility management, business administration, engineering, event management, or a related field is preferred
  • At least 3–5 years of experience in venue operations, event services, event conversions, facility management, convention centers, arenas, amphitheaters, stadiums, or comparable settings
  • One to three or more years of supervisory or team leadership experience is preferred
  • Experience supporting large-scale events, conventions, concerts, festivals, and multi-day programs
  • Experience operating forklifts, pallet jacks, staging systems, and related facility equipment is preferred
  • Equivalent combinations of education and experience will be considered
  • Strong organization, planning, and project management capabilities
  • Excellent communication and interpersonal skills
  • Demonstrated ability to supervise, coach, and develop staff
  • Strong customer service focus with effective problem-solving skills
  • Working knowledge of facility operations, event conversions, safety procedures, and OSHA regulations
  • Familiarity with Microsoft Office and facility management systems is preferred
  • Ability to perform effectively in a fast-paced environment with close attention to detail
  • Ability to lift, push, pull, bend, stand, and walk for extended periods
  • Availability for flexible schedules, including nights, weekends, holidays, and overnight shifts
  • This is a site-based role in Mesa, Arizona
  • Equal Opportunity/Affirmative Action employer and VEVRAA Federal Contractor

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Paid vacation
  • 401(k) plan
  • Total rewards package
  • Opportunities to work with experienced professionals and learn from experts

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