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New Zealand Remote Compliance Officer and Supervising Agent
Lead real estate compliance for eXp’s cloud-based New Zealand brokerage while supervising licensed agents. Oversee AML/CFT, licensing, privacy, training, complaints, and regulatory governance.
Description
- Keep eXp New Zealand legally compliant, professionally responsible, and operationally sound
- Oversee compliance across eXp’s licensed salesperson network
- Serve as AML/CFT Compliance Officer and maintain the AML/CFT risk assessment and compliance programme
- Manage customer due diligence, escalated reviews, reporting duties, audits, and annual compliance obligations
- Supervise licensed salespeople under the Real Estate Agents Act 2008
- Manage licensing, CPD, agency agreements, appraisals, advertising, vendor disclosures, and related real estate compliance matters
- Maintain compliance policies, procedures, supervision plans, templates, checklists, registers, and supporting records
- Track legislative and regulatory developments and convert them into practical actions and communications
- Create and deliver induction, AML/CFT, regulatory update, and targeted compliance training
- Handle internal complaints and investigate compliance breaches and complaints
- Assist with responses to regulatory and disciplinary matters
- Serve as Privacy Officer and oversee privacy practices and breach obligations
- Oversee health and safety arrangements covering remote work, open homes, vacant properties, and other hazards
- Manage compliance aspects of agent onboarding and offboarding, including licence checks, vetting, supervision assignments, system access, documentation, and record retention
- Deliver regular compliance reports to the Licensee and Board
Requirements
- Hold a current Agent licence under the Real Estate Agents Act 2008
- Hold a New Zealand Certificate in Real Estate at Level 6 or above
- Bring at least three years of leadership experience involving one or more aspects of this role
- Have strong working knowledge of the AML/CFT Act 2009 in the real estate sector
- Understand the Real Estate Agents Act 2008 and the Professional Conduct and Client Care Rules 2012
- Have experience creating, maintaining, and implementing policies, procedures, and compliance records
- Have designed and delivered training for a dispersed or remote audience
- Maintain a clean licensing and disciplinary record
- Meet AML/CFT vetting requirements, including New Zealand Police vetting
- Be entitled to work in New Zealand
- Demonstrate strong digital confidence and the ability to work independently across online systems, software, and technology
- Make challenging compliance decisions while preserving professional relationships
- Explain complex legislation and regulatory obligations through clear, practical guidance
- Work independently to identify and prioritise compliance needs
- Maintain audit- and regulator-ready records using an evidence-based approach
- Provide remote supervision and guidance across a geographically dispersed agent network
- Communicate effectively in writing and verbally
- Have prior AML/CFT Compliance Officer experience within a reporting entity
- Have supervised salespeople across multiple regions or in a remote or cloud-based brokerage
- Have experience in a contractor-based real estate agent model
- Bring legal, regulatory, audit, risk, or compliance experience
- Have experience across commercial, rural, business, and residential real estate
- Be familiar with the Te Ture Whenua Māori Act 1993 and Māori land matters
Benefits
- Receive a monthly technology allowance through payroll
- Use company-provided equipment
- Work in a fully remote environment
- Receive support from a strong local administration team
- Collaborate with experienced country and regional leaders
- Work in an inclusive and supportive environment
- Join an equal opportunity employer
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