Beth Israel Lahey Health
Beth Israel Lahey Health

Beth Israel Lahey Health is a healthcare system serving communities across Massachusetts and New Hampshire through hospitals, specialized care centers, and a broad network of clinical services. Its care portfolio includes emergency, primary, urgent, orthopedic, behavioral health, pharmacy, and home care services, supporting patients across different stages and needs.

With 39,000 team members, Beth Israel Lahey Health combines patient care with medical research and education. Its healthcare and healthcare insurance operations reflect a focus on improving community health while delivering coordinated, personalized care.

Medical Secretary - Winchester, Massachusetts

Provide registration, scheduling, billing, and patient communication support for BILH Primary Care in Winchester while helping create positive healthcare experiences.

Description

  • Represent BILH Primary Care as a welcoming first point of contact
  • Deliver customer service to patients and staff
  • Manage incoming phone interactions
  • Complete patient registration accurately
  • Coordinate patient appointments
  • Collect co-pays and process billing transactions
  • Place appointment confirmation calls
  • Help patients access appropriate care at the appropriate time
  • Contribute to a positive patient experience

Requirements

  • High school diploma or GED
  • At least one year of experience in a high-volume customer service environment
  • Strong customer service abilities
  • Strong computer skills
  • Effective written and verbal communication
  • Ability to manage multiple tasks
  • Influenza vaccination required as a condition of employment

Benefits

  • Influenza vaccination is required as a condition of employment
  • Additional compensation may include shift differentials, call pay, premium pay, and overtime, where applicable

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