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PNC is a diversified financial services firm and major U.S. bank serving consumers and businesses through banking and finance services. Its career content highlights opportunities across a large organization, an inclusive workplace, student programs, and a structured hiring process. PNC’s company information also includes employment policies and equal employment opportunity disclosures relevant to prospective applicants.
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Loan Support Analyst – CMBS Servicing | PNC | Overland Park Hybrid

Support servicing operations for PNC’s commercial mortgage-backed securities and commercial real estate loan portfolios. Handle payments, borrower requests, compliance reviews, reporting, and delinquency collections.

USUnited StatesKSKansasHybridFull-timeMiddleSeniorEnglish RequiredSupport Engineer

Description

  • Manage daily servicing for commercial real estate loan portfolios, including CMBS, balance sheet, and agency loans
  • Maintain compliance with loan documents and process transactions accurately
  • Deliver timely reports to relevant stakeholders
  • Interpret complex loan agreements and apply their terms to servicing activities
  • Carry out servicing work in line with servicing agreements, documentation, internal procedures, applicable laws, and regulations
  • Resolve compliance issues through clear written and verbal communication with internal and external contacts
  • Review and process loan payments, escrow activity, and reserve account disbursements
  • Assist with recurring investor, internal, and regulatory reports
  • Conduct covenant compliance testing
  • Keep loan servicing records accurate and current
  • Assist with new-loan onboarding and paid-off or transferred-loan transitions
  • Support tax and insurance administration
  • Carry out collection activities for delinquent accounts
  • Exercise funds-disbursement authority when applicable
  • Review reports for exceptions, quality control, and risk mitigation opportunities
  • Identify and contact authorized parties to complete Borrower Admin registration for CRE Insight access
  • Process borrower requests by phone, email, and through the CRE Insight portal
  • Research and process incoming and aged funds
  • Monitor delinquencies and conduct collection activities
  • Review and process borrower requests for late-charge waivers
  • Complete address changes, audit confirmations, and rate-cap reviews
  • Work with functional departments to resolve borrower questions and issues

Requirements

  • Associate degree or an equivalent degree
  • Typically requires at least four years of related business or functional experience
  • A comparable combination of education, job-specific certification, and experience, including military service, may substitute for a degree
  • Knowledge of commercial real estate loan servicing, including CMBS, balance sheet, and agency loans
  • Ability to analyze and interpret complex loan agreements
  • Ability to apply loan terms accurately during servicing activities
  • Knowledge of servicing agreements, loan documentation, internal policies, procedures, and applicable laws and regulations
  • Ability to resolve compliance issues through written and verbal communication
  • Ability to review and process loan payments, escrows, and reserve account disbursements
  • Ability to prepare or support investor, internal, and regulatory reporting
  • Ability to conduct covenant compliance testing
  • Ability to maintain accurate loan servicing records in a servicing system
  • Ability to support new-loan onboarding and paid-off or transferred-loan transitions
  • Ability to support tax and insurance administration
  • Ability to conduct collection activities on delinquent accounts
  • Preferred skills include analytical thinking, capital management, compliance requirements, documentation, due diligence, loan documentation, regulatory compliance, and risk mitigation strategies
  • Relevant competencies include accuracy and attention to detail, consulting, customer interaction, decision-making and critical thinking, effective communication, financial analysis, prioritization, operational functions, products and services, and relationship management
  • No certifications or licenses are required
  • No required or preferred language assessments
  • Must not require employment visa sponsorship; PNC will not participate in STEM OPT

Benefits

  • Medical and prescription drug coverage with a Health Savings Account feature
  • Dental and vision coverage options
  • Life insurance for employees and spouses or children
  • Short- and long-term disability protection
  • 401(k) plan with PNC matching
  • Pension plan
  • Employee stock purchase plan
  • Dependent care reimbursement account
  • Back-up child and elder care
  • Adoption, surrogacy, and doula reimbursement
  • Educational assistance, including select fully funded programs
  • Wellness program with financial incentives
  • Maternity and/or parental leave
  • Up to 11 paid holidays annually
  • Nine occasional absence days annually, unless otherwise required by law
  • 15 to 25 vacation days annually, based on career level and years of service
  • Remote work may be available in selected geographic locations with approval
  • Quiet, secure, and confidential home workspace when working remotely

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