West Bend Insurance Company
West Bend Insurance Company
1,001 – 5,000 Employees
ConsultingHealthcareLegal
Founded in 1894, West Bend Insurance Company provides insurance coverage and related services for businesses and individuals. Its offerings include business insurance, personal auto insurance, homeowners insurance, and workers’ compensation. The company emphasizes customer service, safety, and community engagement, including partnerships that support environmental sustainability and safety awareness.

Insurance Billing Representative

Process insurance premiums, payments, and policyholder accounts at West Bend Insurance Company. Assist customers and manage policy changes, cancellations, audits, and disbursements.

Description

  • Handle billing for policyholder insurance premiums and record incoming payments.
  • Assist policyholders, agents, and colleagues through multiple communication channels.
  • Prepare notices and follow up on overdue accounts.
  • Process billing work such as endorsements, cancellations, reinstatements, audits, and disbursements.
  • Adjust to ongoing changes and help support them.

Requirements

  • 1–3 years of billing experience
  • Strong customer service skills
  • Good mathematical ability
  • Careful attention to detail
  • Clear verbal and written communication
  • Problem-solving skills and the ability to address issues
  • Proficiency with Excel, Word, Outlook, and other computer software
  • Experience in a collaborative, team-based workplace
  • Some college education or equivalent experience
  • Associate in General Insurance designation preferred

Benefits

  • Medical and prescription coverage
  • Health Savings Account
  • Dental coverage
  • Vision coverage
  • Short- and long-term disability coverage
  • Flexible Spending Accounts
  • Life, accidental death, and disability coverage
  • Accident and critical illness coverage
  • Employee Assistance Program
  • 401(k) with company match
  • Pet insurance
  • Paid time off; standard first-year allowance is 17 days, prorated based on hire month
  • Additional paid time off may be available to experienced candidates
  • Performance-based bonus eligibility

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