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Bank of America
Bank of America
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Bank of America is a global financial institution operating across banking, finance, and fintech. Its services include personal banking, small-business support, wealth management, investment services, and access to capital markets for individuals, businesses, and institutions. The company also focuses on responsible growth through sustainable finance, diversity initiatives, and community development programs.
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Global AML Operations Business Control Manager – Charlotte Onsite

Bank of America is seeking an AML business control manager to lead CDD transformation, regulatory remediation, quality assurance, and process improvement initiatives. The role oversees risk governance, operational controls, and cross-functional implementation across AML Operations.

USUnited StatesFLFloridaNCNorth CarolinaOn-siteFull-timeMiddleSeniorEnglish RequiredBusiness Operations

Description

  • Lead internal control governance and operational excellence across the business controls organization
  • Evaluate the design and effectiveness of the risk and control environment
  • Monitor and test controls, identifying issues and remediation opportunities
  • Implement streamlined controls and strengthen Quality Assurance practices
  • Oversee the performance and productivity of team members conducting quality inspections
  • Ensure timely completion of QA activities, including control execution, case management, and results reporting
  • Manage and review front-line operations responses for regulatory examinations, internal audits, and monitoring reviews
  • Maintain data accuracy and capture information for inspection metrics and dashboard governance
  • Lead initiatives to simplify and harmonize CDD requirements
  • Conduct gap assessments arising from AML regulatory changes, audit findings, and remediation efforts
  • Establish recurring operating routines with stakeholders across AML Operations, Global Financial Crimes, Risk, and Technology
  • Coordinate support teams and stakeholders to drive end-to-end engagement and timely change delivery
  • Create and document implementation plans based on gap assessment results
  • Review and oversee proposed operational procedure and process changes through governance forums
  • Analyze data to identify opportunities for process simplification

Requirements

  • Demonstrated project management expertise and experience leading projects
  • Experience implementing procedures or policies, managing regulatory remediation, or performing comparable business controls work
  • Working knowledge of AML regulations
  • Ability to produce accurate work under tight deadlines in a demanding environment
  • Excellent written and verbal communication skills, with the ability to tailor messages for senior management
  • Ability to work with stakeholders at all organizational levels and organize information for executive reporting
  • Self-directed approach with the ability to work independently with limited guidance
  • Ability to interpret complex issues, anticipate risks, and summarize essential information
  • Strong research, analytical, and attention-to-detail skills
  • Strong presentation skills, including the ability to communicate recommendations and key information clearly, concisely, insightfully, and persuasively
  • Availability for a 40-hour workweek
  • Ability to work the first shift in the United States

Benefits

  • Affordable, competitive, and flexible benefits
  • Resources supporting physical, emotional, and financial well-being
  • Opportunities to learn, grow, and contribute meaningfully
  • Inclusive workplace with opportunities for career development

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